Windows 10: Cyberlink PowerDVD 15 Ultra BSOD when playing Blu-ray DVDs

still crashed with BSOD.. I have the BSOD log now.. I'll be attaching it to this now and hopefully when this gets moved, I'll be able to get help and get this solved. *Smile

 

Followed instruction here on Crash Dump ? Spoke with Amin, let you know when.

 

i followed the bsod posting instructions?.. is that wrong?

 

No, just was not sure how you did it, did not know came in a zip file as i do not regularly work in that area BSOD.

 

All set Brandon, see if someone can take a look at this for you, i will still try to help.

 

I appreciate it! thanks again.

 

Your Welcome again. Looked at zip file, .dmp file is one they will need to look at at the top of the list in the zip.
Usually use this https://msdn.microsoft.com/en-us/lib...=vs.85%29.aspx

 

Lets see if I can help.

The error 0x3B(System_Service_exception) is usually caused by display drivers, other drivers and memory.
It seems the Nvidia display driver (nvlddmkm) was trying to move memory to the virtual memory, but with the 0x3B the memory could have been corrupted already.
Please test your memory using Memtest86+





Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

 

I don't have a flash drive nearby or available at the moment.. but i highly doubt it's my ram.. i found a topic on cyberlink's forums and I'm not the only one with this issue.. it's more of their end than user end from what I'm getting.

 

I too found a topic at their forums, but the bluescreen isn't specified what could mean that the solution for the user on Cyberlink forum is different then a possible one for you.

Of course this does not say the cause is not with Cyberlink, but I simply want to mention what I said above.

 

I told Brandon i have same NVIDIA chipset card GTX 970 as his and PowerDVD 15 with no issues playing Blu-Ray or DVD's. So it is not going to hurt to try Memtest to rule it out. USB Flash Drive are easy to find at most stores.

 

I digged around in the settings and turned off hardware acceleration and movies now play fine.. this is now solved! thanks for the support.

 

Within PowerDVD under the settings Video, Audio and subtitles ? Mine is checked there.

 

Yup, the movie looks great so i don't think i need this option checked. thanks *Smile

 

O.k. i am not sure why this helps you, since we both have same chipset card and PowerDVD. Maybe someone else knows more. Glad it helped if i ever figure why it helps you, i will let you know. Your Welcome.

PowerDVD does work well i have always liked it, even though have to pay for it.