Windows 10: Dead usb ports

My usb ports suddenly stopped working! All four on the front panel are dead and only two of ports in the are still alive. My only connection to the internet is through my cell phone hot spot but in order to do that requires a usb wireless adapter. See where I'm going with this? At one point I plugged in a UV light into the front ports and it made the light flash on & off. Has anyone ever experienced this issue and is it repairable or do I send my machine to the glue factory and buy another? All this is on an hp compaq elite 8000 sff 32 bit x86. Please advise.

:)

 

USB port dead

Hello Adam,

We appreciate the details that you've provided about your USB port issue. This may have occurred due to software conflict or a hardware issue. For us to help you with this, kindly answer the following questions for further research:

• What is the current build and version number of your Windows 10? To check, press the Windows key, type winver, and press the Enter key.
• We'd like to clarify the uninstalling and installing usb hub part. Have you tried
  
  updating your USB port driver? Have you tried uninstalling the driver and let Windows install the compatible driver?
  
• Have you tried rolling back the USB port driver to its previous version?

Meanwhile, in order to save power, Windows switches your USB controllers off when they’re not in use. We suggest that you check your Power management settings:

• Type Device Manager in the Windows search field and open it.
• Expand the Universal Serial Bus controllers branch.
• Double-click the first USB Root Hub device in the list.
• Click the Power Management tab.
• Un-check the Allow the computer to turn off this device to save power checkbox, and click
  OK.
• Repeat steps 3-5 for each USB Root Hub device in your list of Universal Serial Bus controllers.

We'll be waiting for your reply.

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...

 

USB port dead

Thank you for your prompt reply. For us to further isolate if this is an issue with the driver or hardware, can you tell us if all of the USB ports are experiencing this issue?

Meanwhile, kindly roll back the driver to the previous version by following the steps below:

• Press Windows + R on the desktop screen.
• Type devmgmt.msc and hit enter.
• Expand the category you want and right click on the driver and select properties.
• Navigate to driver tab and click on
  RollBack driver.

Kindly get back to us.