Windows 10: Deceased family member

I want to get into my grandmother's computer to try and find some pictures before i reset her computer. Every attempt at recovering the password has failed saying I don't have enough of her information. I have been on the phone and trying to use the virtual agent for an hour. The phone line just tells me to go online and the email a real person link in the virtual agent just opens an outlook tab can't find where i'm supposed to send the email Can someone please help.

:)

 

broken "family member needs to sign in"

Parental controls stopped working. Family.Microsoft.com has alert: "Your family member needs to sign in to their Windows 10 device AngLaptop2014 for family features to work.

But the "how to fix this" says

• Select Accounts > Family & other people
• Under Your family, select your family member, then select Allow
• Have your family member sign in with their Microsoft account if asked to

And the steps don't apply. The account is already allowed, and there is no option to change that.

Now what???

 

Deceased family member PC

Sorry about your loss.

But we do not work for Microsoft.

This is the Microsoft information, but their email address does not work.

Microsoft does have a process in place for when these sad circumstances happen:

You can learn more about Microsoft's Next of Kin process here.

Occasionally, family members or third parties may need to request email account data in the event of a customer’s death or medical incapacitation. We realize that these may be difficult times for those seeking access to their loved one’s information.
However, the right to privacy and the security of our customers’ data is a fundamental concern to Microsoft. Our users expect Microsoft to keep their information private and secure even in the event of death or incapacitation. Our primary responsibility
is to honor this expectation.

If a third party has a compelling need to access a user’s account and he or she has appropriate legal permission for this access, or have additional questions about access to a deceased or incapacitated user’s account, please send inquiries to
L: msrecord@microsoft.com.

"Microsoft office locations around the world"

https://www.microsoft.com/en-us/worldwide.aspx

Regards.

 

Unable to add another family member on the system

Hi Mel,

Thank you for posting your query on Microsoft Community.



I regret the inconvenience caused to you. I will be glad to assist you with your issue.

It would be grateful if you can reply to this question in order to assist you further:

• What happens when you try to add a family member on your system?
• Do you receive any error message or code?
• Are you logged in with administrator account?

I suggest you to follow the steps on how to add another family member on your PC and check if it helps:

Set up family features

Let us know the results. We will be glad to assist you further.

Thank you.