Windows 10: Default authentication choice of Windows Security-Hello for apps

Reposting Julio Colino question from June 16, 2023 since his thread is locked.Hello,Every time I need to access an app via Okta or via Edge, I would like that Windows Security-Hello ask me for the last log-in choice or by default by the Face choice.Instead, Windows always asks me for the Fingerprint and it is really annoying having always to select More choices > Face every few minutes that I access an app.Is this a bug? is there any workaround to make Windows offer always the last choice or set it always by the desired choice Face?Is there something that can be done at the OS level to fi

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Default authentication choice of Windows Security-Hello for apps

Hello,

Every time I need to access an app via Okta or via Edge, I would like that Windows Security-Hello ask me for the last log-in choice or by default by the Face choice.

Instead, Windows always asks me for the Fingerprint and it is really annoying having always to select More choices > Face every few minutes that I access an app.

Is this a bug? is there any workaround to make Windows offer always the last choice or set it always by the desired choice (Face)?

 

Default authentication choice of Windows Security-Hello for apps

Hi

Welcome to Microsoft community.

Thank you for providing the information and screenshots.

Windows Hello is currently unable to set the default login method to face, which may be a design issue at the beginning. Perhaps for security reasons, providing users with a selectable way to log in.

Alternatively, you can try deleting and adding the fingerprint again, or disabling the fingerprint in the device manager (if you do not need to use it).

Check if facial recognition can change the order.

If the problem persists, Microsoft attaches great importance to user experience, you can submit your ideas and suggestions through the Feedback Hub, and the development team will regularly review submissions for ideas or fixes.

Please share the feedback link here after submitting as it will allow others on the forum to vote for

your submission, including me. More votes will lead to more visibility and higher priority to the development team.

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Security Key and Authenticator

Hello Andrea,

To address the issue with your Microsoft account sign-in process where it prompts for the authenticator code instead of the security key, you may need to check your sign-in options in your account settings. Ensure that your security key is set as the preferred method. If the problem persists, you could also try these options.

1. Check Security Key Configuration:
   
   • Make sure that your security key is properly set up and registered with your Microsoft account.
     
   • Verify that the security key is correctly inserted into a USB port on your computer.
     
2. Device Compatibility:
   
   • Ensure that your security key is compatible with your device. Some older devices or operating systems might not fully support security keys.
     
3. Microsoft Authenticator Settings:
   
   • Open the Microsoft Authenticator app on your mobile device.
     
   • Check if you have any other accounts (e.g., personal Microsoft account, work/school account) added to the app.
     
   • If you see your Microsoft account listed, try removing it from the Authenticator app and then re-adding it.
     
4. Fallback Options:
   
   • If you encounter issues with the security key, consider using a temporary workaround:
     
     • Sign in with your username and password.
       
     • Use a time-based one-time password (TOTP) generated by the Authenticator app for two-factor authentication.
       
5. Notifications and Updates:
   
   • Ensure that notifications are enabled for the Authenticator app:
     
     • Go to Settings > Notification Settings and make sure Show notifications is turned on.
       
   • Keep the Authenticator app updated to the latest version:
     
     • Go to Settings > App updates and ensure it’s turned on.
       
6. Device Lock Screen:
   
   • Make sure your device requires a PIN or biometric (e.g., fingerprint, face recognition) to unlock. This ensures better security.
     
   • Re-enable face ID or fingerprint unlock if necessary.
     
7. Retry and Intermittent Errors:
   
   • Sometimes errors are intermittent. If you faced a problem previously, retry your sign-in to see if the issue persists.
     

Remember that using a security key provides an additional layer of security, and it’s essential to ensure its proper configuration.

Hope this helps,

Fathia A