Windows 10: Defender wont remove the threats

Microsoft Defender shows that there is one virus, but all other Antivirus Softwares show that it is clean and only Defender cannot remove this virus from the list.By the way, I have already removed this virus with Malwarebytes, but for some reason it is still there in Microsoft Defender.

:)

 

Defender wont remove the threats

Hello,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you are experiencing issue with Windows Defender wont remove threats from the system.

I certainly understand your concern and will try my best to help you.

There might be a possibility that this issue might have occurred due to some third party security software that is installed on the system.

However, we need more information on this issue. Please answer this question so that we can understand this issue better.

• Did you make any significant changes to the computer prior to this issue?

I would suggest you to try the following methods and check if that helps.

Method 1:

Try re-starting the scan.

Sometimes restarting a scan can resolve issues such as this, where the scan can long or gets stuck.

If the issue persists, follow method 2

Method 2:

Windows Defender is taking long time to perform a full scan.



This issue happens due to temporary Internet files, cookies, and other app log files. To resolve this issue, it is recommended to remove all these files before you schedule a full scan.

Deleting the temporary files and the browsing history increases the performance of Internet Explorer. However, you can store the temporary files till the space allocated to it is completely filled up. So it is wise to delete
the files and the browsing history, every couple of months.

Please refer to these steps to remove all temporary files.

Delete the temporary files and the browsing history.

Reset Internet Explorer settings

http://windows.microsoft.com/en-us/internet-explorer/change-ie-settings#ie=ie-10

Note:
The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that
you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

Follow the steps to Delete Browsing History.

Also, update the definition pack before you perform a full scan to remove the latest spyware.

How to manually download the latest definition updates for Windows Defender.

http://support.microsoft.com/kb/923159

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant

 

Defender wont remove the threats

I ran Windows Defender full scan which took over 15 hours to completed. It indicates that there are 20 threats which I want to remove. However Windows Defender gets stuck and does not remove any of them. It has been running for over 20 hours and nothing.
What can I do to remove these threats.

Thanks

 

Window defender 10 keep saying threat trojan wont quarantine or remove history

Window 10 defender wont remove trojan threat or quarantine keep going back to threat rebooted same thing tried everything keep saying same thing. Installed bought antivirus and it removed it went back to window defender and it says threat. Res can with bought antivirus no threat found.