Windows 10: Delay windows Hello face recognition so my camera has time to turn on

Hi,Is there a way to delay or extend the face reconition time so my external camera Lenovo Performance RGB has time to load? It's a matter of seconds missing, and I almost always get a message "unable to use face recognition", but if I go in and retry face reconition, works perfectly. The problem is, retrying face recognition is not easy to reach from an UI perspective, so I end up not using it at all and putting in the key.

:)

 

Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?

 

My "hello camera" won't turn on so the signing on by face recognition doesn't work. It just sits on "turning on camera" forever.

in step four I get the same "turning on camera" message , but the camera does not turn on.

The camera app does work though. it turns on the camera and takes photos and video.

This was working fine since I got the surface book. just stopped working an will not turn on the camera to retrain hello's face recognition.

please re-read the original question and anwer it.