Windows 10: Delay with printers showing within Printers & Scanners

Hi there I have recently come across an issue whereby users are unable to open applications such as Nitro Pro and Office apps. We have found that this issue is due to printers not populating within Printers & Scanners. When the users first login, no devices are listed within Printers & Scanner see screenshot. Applications such as Nitro and Word have difficulties opening and hang due to no printers being available. I am also unable to access Devices and Printers via Control Panel as this also freezes. After around 10 minutes, the printers Network and PDF are suddenly app

:)

 

Windows 10 recognizes my printer+scanner only as a printer.

Hello,

Another method you may try is to uninstall and reinstall the printer. The following are the steps:



Remove your printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & scanners, find the printer, select it, and then select Remove device.

Install or add a local printer

• Select the Start button, then select Settings > Devices > Printers and Scanners.
• Under Printers & Scanners, see if your printer is installed.
• If you don’t see your device, select Add a printer or scanner. Wait for it to find available printers, choose the one you want, and then select Add device.

On the other hand, we suggest also that you reach out the manufacturer of your printer/scanner for the driver availability or work around.



Regards.

 

Remove Old Printers from "Add a printer or scanner"

Hi,

My apologies for the delayed response.

I suggest you to follow the below steps to remove unwanted Printers and check if it resolves the issue. Here's how:

1. Right click on Start and select Control Panel
> Devices and Printers.

2. Under Printers, select the unwanted Printer and click on
Remove device.

3. Now go to Start menu and navigate to Settings >
Devices > Printers & scanners and check whether the printers

are listed under Add printers & scanners.

Please post back with the status of the issue and we will be glad to assist you further.

Thank you.

 

Printer Scanner

Hi TT,

As shown on the screen shots shown before, the printer is listed in devices, but doesnt appear with the Windows 10 printers and scanners section.

However, the printer does appear to be working at the moment, so I will let it be at that, just strange it should show on one listing but not the other.

Thanks for your input.