Windows 10: Delayed keyboard and mouse response

I have an Acer Aspire V5 that was donated to me from a friend, The laptop came with Windows 8, but has been updated to windows 10.

Since it has been in my possession it has had a 3-4sometimes up to 10 second delay when using keyboard or mouse. I have used troubleshoot for keyboard and emptied my Prefetch file.

I am considering Recovery but as it was not originally sent from manufacture with Windows 10, I am concerned about losing the Apps installed. There are 91 Apps installed and I am unsure which if any are original installations to the laptop and which if any are important to its functionality. Also is it possible one or more of the Apps could be causing the issues.

I am a relatively new IT user so am hesitant about taking any drastic steps without more information. Having already read some of the step by step guidance and being left with further questions and doubts.

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

mouse delays

Hi Peter,

It is possible that you're experiencing mouse lag after update due to corrupted/outdated drivers or compatibility issue.

To troubleshoot your issue, I suggest that you follow these options:

Option 1: I suggest that you follow the steps in this
article on how to troubleshoot your mouse, touchpad, and keyboard problems in Windows.

Option 2: Enable / Disable Scroll Inactive Windows:

• Navigate to Settings > Devices > Mouse & Touchpad.
• Now locate the Scroll Inactive Windows option and disable / enable it.
• Try disabling and enabling this option a few times and check if the issue is resolved.

Option 3: Change Palm Check Threshold:

• Go to Mouse & Touchpad settings.
  
• Click Additional Mouse Options.
• Next choose TouchPad Tab.
• Click on Settings and go to Advanced Tab.
• Locate the Palm Check Threshold and move it all the way to the left.

Option 4: Set the touchpad to No Delay

To do this navigate to Mouse & Touchpad settings like we explained in the previous steps. Now find the
Touchpad section and set the delay before clicks to No delay (always on).

Option 5: Change your mouse frequency

Sometimes mouse lag problems can be related to its frequency. This issue usually affects wireless mice, and if your mouse is lagging, you might be able to solve the problem by adjusting its frequency.

To do that, open your mouse configuration software and change its frequency from 500 to 250Hz. After doing that, your mouse will start working normally.

Option 6: Disable Fast Startup:

• Press Windows Key + S and enter control panel. Choose Control Panel from the list.
• When Control Panel opens, select Power Options.
• Now click on Choose what the power button does.
• Click on Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended) and click on
  Save changes.
• After disabling Fast Startup, the issue should be resolved and your mouse will start working again.

Option 7: Change your Clickpad settings:

• Navigate to Mouse section in Control Panel.
• Go to Clickpad settings. Navigate to Advanced > Smart Sense and set
  Filter to 0.

Option 8: Roll back your drivers:

• Open Win + X menu by pressing Windows Key + X. Now select
  Device Manager from the list.
• When Device Manager opens, locate your mouse or Realtek audio driver and double click it.
• Go to Driver tab and click on Roll Back Driver button if available. If
  Roll Back Driver button is grayed out, this solution doesn’t apply to you.

Option 9: Change Power management options:

• Go to Device Manager and double click USB Hub device to open its properties.
• When Properties window opens, go to Power Management tab and uncheck
  Allow the computer to turn off this device to save power. Click
  OK to save changes.
• Keep in mind that you need to repeat these steps for all USB Hub devices on your PC. After making the necessary changes, the issues with your mouse will be resolved.

Option 10: I suggest that you follow the steps shared by Jackson Chris on this
thread.

Keep us posted if you need additional help.

 

mouse and touch pad delay

Hello Khristopher,

To help you resolve the mouse and touchpad delay on your Windows 10 PC, kindly answer the following questions:

• When did the delay start to happen?
• Were there changes made prior to the matter at hand?
• Have you recently installed updates on your PC?
• Have you tried updating the drivers?
• What are the troubleshooting steps that you have performed in an attempt to resolve the case at bar?

We will be waiting for your immediate response.