Windows 10: Dell 5491 - 2 in 1, windows 10 64bit fingerprint option says it is currently unavailable....

Hi Sign in options, face and fingerprint recently stopped working, not sure if was after an update but have since tried updating drivers from Dell website, the Goodfix, bios and any Urgent drivers. Followed several tutorials from resetting apps, fault finding through Command Prompt, and Windows Update. The Add another and Remove options in Sign-in options are greyed out and unable to be selected. Hoping to find a solution. Wayne

:)

 

windows hello fingerprint option currently unavailable

windows hello fingerprint option currently unavailable

 

Windows Hello Face, Fingerprint, PIN sign-in options unavailable

I have a brand new Dell XPS 1330/9300 with Win 10 Pro 1909 with myself setup as the only admin account. The sign-in options for Windows Hello Face, Fingerprint, and PIN are greyed out with a message saying "This option is currently unavailable - click to
learn more". I enabled biometrics in the GP editor and made sure all software and drivers are updated but this still does not fix the issue. Oddly, I added a 2nd user admin account and that account allows for these options (and later deleted it). Dell was
of no help and could not reach Windows support.

Anyone have any solutions?

 

Windows hello Fingerprint and Face currently unavailable

hello,

My Fingerprint and Face sing in is currently unavailable, just after I update windows 10. can someone help me?