Windows 10: Dell computer with Windows issues according to Dell

Good Morning…I purchased a Dell Inspiron 15 3000 in September 2019. After many issues, I had to send it in due to a bad hard drive worked with Dell Support to determine that and after being without my laptop for 3 weeks, it was returned and seemed to work great. So in January 2020, it started acting weird again. I cannot access the start menu or any items within the start menu, the search bar, Microsoft Edge…basically any program that came pre-installed, I do not have access to. Thank goodness I did have Google Chrome, which is what I always use. Also, while using the computer, every few seconds that little circle things pops up and keeps going around like it’s trying to load or do something, when then locks up what I was currently doing Anyway, in dealing with Dell support Dell – Cares, yea…right they ran through a whole series of tests with me and found nothing wrong in the hardware and that I would have to call another phone number for support…which I would have to PAY for. Now at this point in time, this thing is barely 6 months old, already been in the shop once gone for 3 weeks to replace a faulty hard drive, and therefore re-install all of the Microsoft software and they are telling me I have to have it fixed??? That is unacceptable on a new computer. I’ve tried writing the company itself and all they do is pass me off to some sort of tech support remember…Dell-Cares??? who then tells me to call another number to pay to have it fixed.

So that is the background. I am not a computer expert I’m from the PHD school…press here dummy but I have tried to take out all of the January and February 2020 updates but when I restart the computer, it puts them all back in. I’ve told it to hold off, or don’t download and install updates for a certain time frame, but it does so anyway. I have been told to re-set the BIOS but where I was told to go to do that, there is not an option there for that. That’s about all I know what to do other than wiping the computer completely which would then be the 3nd time to re-install everything and see ? if that helps.

It is windows 10 and I’m looking for anyone who might have an idea on what I can do with details… to fix this issue so I can once again have a functioning computer. Any help would be appreciated.

I hope I don’t have to give in and use this as a boat anchor, because then I’d have to buy a boat too.

Thank you.

Don Barnard

*** Email address is removed for privacy ***

:)

 

Dell XPS 13 9333 - Windows couldnt not complete the installation, to install windows on this computer, please restart the installation

According to Dell's official Windows 10 Creators Update page, the Dell xps 13 9333 is not listed as tested:

Dell computers tested for Windows 10 November 2019 Update and previous versions of Windows 10 | Dell Deutschland



You can try a manual upgraded as suggested in my previous reply using the ISO in addition to the 12 steps before upgrading.

 

Dell computer

I don't bother with Dell bloatware like support assist. Just goto Dell's support page, enter your service tag and find the option for manual driver downloads. Start here https://www.dell.com/support/home/uk...t1?app=drivers

You should then see a list of all drivers for manual download.

 

Dell to create AMD based computer

Dell to market AMD based computers

Dell Inc has informed its Taiwan contract makers of plans to develop devices based on Advanced Micro Devices Inc's microprocessors, and these suppliers are awaiting orders for global shipment, the Economic Daily News reported, citing industry sources.

These suppliers are ready developing and arranging the logistics of such devices for shipment to Dell, it added.

Source: Forbes

Update

Details of what Dell is producing

Sounds like Dell will be selling AMD based:

• Servers
• Desktops
• Laptops