Windows 10: dell g15 laptop not running well after ive had it for a year!

so my laptop has been running a little slow after i did a reset on it a couple of months ago and ive downloaded every possible update to improve performance but it doesnt work "it has a rtx 3050" idk if it means anything but if i move it a tiny bit the fps goes down from like 120 to 20 and it really makes me angry i really dont know what to do.

:)

 

Dell G15 gaming laptop crashes and has 0 video memory?

Help me please fix 0 video memory on my sons Dell G15 gaming laptop ?

 

Multiple BSOD in past week on Dell G15 5525 Laptop.

Recently, I have encountered frequent blue screen errors with my Dell G15 5525 laptop with the following error codes:

• Hypervisor
  
• DRIVER_IRQL_NOT_LESS_OR_EQUAL
  
• SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
  
• UNEXPECTED_KERNEL_MODE_TRAP
  
• KMODE_EXCEPTION_NOT_HANDLED
  
• DRIVER_POWER_STATE_FAILURE
  

Today, I encountered a severe problem when attempting to boot my laptop. After the Dell logo appeared, the screen went black.I was able to restore my laptop to last working restore point after several hours.

I checked the reliability history in Control Panel > Security and Maintenance > Maintenance. Many of the critical event were that the AWCC(Alienware Command Center) had stopped working.I uninstalled the Alienware command center once i was able to boot, And did a full scan, laptop freezed in between the scan and BSOD DRIVER_POWER_STATE_FAILURE happened.

Reliability history XML: reliability history.XML

.dmp files: dmp.zip

Edit: Windows, Nvidia drivers, AMD drivers, and BIOS(updated using Dell support assist) are all up-to-date.

 

my laptop g15 5515 stuck on Dell logo when I open it

Hi عبدالاله يوسف علي الدمياطي,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

If your Dell G15 5515 laptop is consistently stuck on the Dell logo screen and doesn't respond to attempts to access the BIOS or boot into the operating system, there are several steps you can take to try and resolve the issue. Here's what you can do:

- Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue. Observing Windows in safe mode enables you to narrow down the source of a problem, and can help you troubleshoot problems on your PC. Start your PC in safe mode in Windows - Microsoft Support

- Reset BIOS/UEFI Settings: If you're able to access the BIOS/UEFI settings, you can try resetting them to default values. This can sometimes resolve boot issues caused by incorrect BIOS settings. Look for an option like "Load Defaults" or "Reset to Default" in the BIOS/UEFI menu.

- Contact Dell Support: If the problem persists after trying these steps, it's possible there may be a hardware issue with your laptop. In this case, contacting Dell technical support or taking the laptop to an authorized service center for further diagnosis and repair would be advisable.



These steps should help you troubleshoot and hopefully resolve the issue of your Dell G15 5515 laptop being stuck on the Dell logo screen.

Your Sincerely

| Microsoft Community Support Specialist