Windows 10: Dell G16 7620 Laptop freezes

I have a Dell G16 7620 laptop that suddenly stopped working as it should.It started freezing up whenever I tried to open programs i.e. internet browser, SupportAssist, Settings.Things I've assessed:-Boots up "normally" and I can log in although my laptop freezes after a very short while 1-2 minutes of uptime-There is NO dust build up in the fans or hardware-Fans DO run there are no loud spinning noises, no fans stopping-I haven't received any error messages when it was still working. The only error message I receive is when I force shut down a couple of times and turn it on again and it'

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Dell G16 7630 Poor Performance

Dear brandons_4,

Welcome to the Microsoft Community



I understand your frustration regarding the poor performance you're experiencing with your Dell G16 7630 laptop when performing GPU-heavy tasks or playing games. I'm here to assist you in resolving this issue.

Based on the information you provided, it seems like you have already taken several troubleshooting steps to address the problem. However, since the issue persists, let's explore some additional troubleshooting steps:

1. Update Graphics Drivers: Ensure that you have the latest graphics drivers installed for your GPU. Visit the Dell support website and download the most recent graphics drivers specifically designed for your Dell G16 7630 model. Install the drivers and restart your laptop to see if it improves the performance.
   
2. Check Power Settings: Confirm that your power settings are optimized for performance. Go to "Control Panel" > "Power Options" and select the "High Performance" power plan. Make sure that the "Maximum processor state" is set to 100% and that the "System cooling policy" is set to "Active" or "Passive."
   
3. Monitor Temperatures: Use temperature monitoring software, such as HWMonitor or Core Temp, to monitor the temperatures of your CPU and GPU during gaming or GPU-intensive tasks. High temperatures can cause performance throttling. If you notice excessively high temperatures, consider cleaning the laptop's cooling system or using a cooling pad to improve airflow.
   
4. BIOS Update: Check if there are any BIOS updates available for your Dell G16 7630 laptop. Visit the Dell support website, enter your laptop's service tag, and check for any available BIOS updates. If an update is available, follow the instructions provided by Dell to install it.
   
5. Solo Direct: Check if Dell provides gaming or PC optimization software, some gaming notebooks support Solo Direct. If the performance is poor, the graphics card may be running in hybrid output mode, you can switch to Solo Direct mode to see if the performance is enhanced.
   

Computer performance is tuned by the manufacturer, and since you reinstalled the system and didn't find any significant errors on the Windows side, you can pretty much rule out a system-level cause. In this case, it's always best to consult with Dell Support for more specific guidance tailored to your device.

I hope these suggestions help improve the performance of your Dell G16 7630 laptop. If you have any further questions or concerns, please don't hesitate to ask. I'm here to assist you.

Best regards,

Martin | Microsoft Community Support Specialist

 

Dell G16 7630 Poor Performance

Hi mate! I have the same issue with this G16 laptop. When I move/shake the laptop a little, it's limiting GPU to 25-30W and game is starting lagging. I tried disabling Intel Integrated Sensor Solution but it didn't worked. How did you disable the gyroscope (integrated laptop mode sensor) in laptop? And if you fixed the problem, how did you manage to do it?

 

I want to disable touchpad on Dell laptop


These 7 steps allowed me to disable my touchpad (Dell laptop, Windows 10):

1. Win Start button
2. Type in "device manager"
3. Select Device Manager to open it
4. Click down arrow to left of "Mice and other..." to expand
5. Right click Dell Touchpad
6. Disable device
7. Yes