Windows 10: Dell G7 keeps freezing and blue-screening, not performing well

Discus and support Dell G7 keeps freezing and blue-screening, not performing well in Windows 10 Gaming to solve the problem; I've had my Dell 67 15 Gaming laptop (model 7588, the higher end configuration) for about 3 days now, and in that period it has blue screened twice,... Discussion in 'Windows 10 Gaming' started by Sylvia Aurora, May 26, 2019.

  1. SYLVIA AURORA
    Sylvia Aurora Win User

    Dell G7 keeps freezing and blue-screening, not performing well


    I've had my Dell 67 15 Gaming laptop (model 7588, the higher end configuration) for about 3 days now, and in that period it has blue screened twice, frozen on me thrice, and lost connection to the internet inexplicably multiple times. I've almost every troubleshooter I could, used both Dell Update and SupportAssist to find any issues, and nothing appears to be the issue. I can't recall what I was doing the first time it blue-screened, but the second time I was simply opening the game Paladins, with GeForce Experience open as well, with no other applications open. The computer has frozen always during an Online match of Overwatch, and has also lost connection multiple times to the game server. I have also experience this same issue on roblox, and sometimes when the laptop turns on, it cannot connect to the wifi for several minutes, and on a few occasions, it would not connect at all until I ran troubleshooting and fixed the issue there. I previously ran an insider build on the computer, but opted out due to concerns that it could be the cause of issues on the device. The issues still continue. Windows and all the drivers are up to date, however, scanning with third-party applications (IOBit's DriverBooster 6) says that 23 drivers are outdated. I am considering purchasing it to update the drivers, but before doing so I wanted to check if there were any other solutions or issues.

    :)
     
    Sylvia Aurora, May 26, 2019
    #1
  2. MELCHIZEDEK QUI
    Melchizedek Qui Win User

    Computer Freezes Then Blue Screen

    Hello,

    A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

    For us to better assist you, we'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • Were there any recent changes made prior to this issue?
    • What is the make and model of your device?

    Meanwhile, we suggest performing the steps on this article
    on how to troubleshoot blue screen errors on Windows 10.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, May 26, 2019
    #2
  3. MELCHIZEDEK QUI
    Melchizedek Qui Win User
    my system keeps on crashing. (blue screen)

    Hello Harrison,

    A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

    To better assist you with your concern, I'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • Were there any recent changes made prior to this issue?
    • What is the make and model of your device?

    Meanwhile, we recommend performing the suggested steps in this article to troubleshoot blue screen issues
    on Windows 10.

    Looking forward to your response.

    Regards.
     
    Melchizedek Qui, May 26, 2019
    #3
  4. CAINEGETUTUA
    cainegetutua Win User

    Dell G7 keeps freezing and blue-screening, not performing well

    Blue Screen of Deaths on a Daily

    I have tried all of the options there, Which is why i included in my post the lists of things that i performed to isolate the cause of bsod. Thanks
     
    cainegetutua, May 26, 2019
    #4
Thema:

Dell G7 keeps freezing and blue-screening, not performing well

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