Windows 10: Dell Inspiron7500 2-in-1 keyboard not working after Windows 11 update

Ephil2023 · Dec 3, 2022

I have run all of the diagnostics available for my computer on Dell.com including driver updates, but I am not receiving any feedback from my keyboard after having updated my laptop yesterday to Windows 11.This is finals week - please help!!

:)

Brink · Dec 3, 2022

Dell Client Platform Security Update for Dell dbutil Driver

The vulnerability exists in the dbutil_2_3.sys driver. This driver file may have been installed on your Dell Windows operating system when you used firmware update utility packages, Dell Command Update, Dell Update, Alienware Update, Dell System Inventory Agent, or Dell Platform Tags, including when using any Dell notification solution to update drivers, BIOS, or firmware for your system. To best protect yourself, Dell recommends removing the dbutil_2_3.sys driver from your system by following one of three options listed in Remediation Step 1 below.

Dell has remediated the dbutil driver and has released firmware update utility packages for supported platforms running Windows 10, Dell Command Update, Dell Update, Alienware Update, Dell System Inventory Agent and Dell Platform Tags. For supported platforms on Windows when you:

install a remediated package containing the BIOS, Thunderbolt firmware, TPM firmware, or dock firmware; or

update Dell Command Update, Dell Update, or Alienware Update; or

install the latest version of Dell System Inventory Agent or Dell Platform Tags,

The remediated dbutil driver is installed on your system. Refer to Remediation Step 2 for details.[/TD]

Dell Technologies recommends all customers consider both the CVSS base score and any relevant temporal and environmental scores that may impact the potential severity associated with a particular security vulnerability.

Affected Products and Remediation

The vulnerable driver (dbutil_2_3.sys) was delivered to impacted systems in two ways: (1) via affected firmware update utility packages, and (2) via Dell Command Update, Dell Update, Alienware Update, Dell System Inventory Agent, or Dell Platform Tags, including when using any Dell notification solution to update drivers, BIOS, or firmware on your system. The tables in the “Additional Information” section below provide the following information:

Table A lists platforms with impacted firmware update utility packages, including BIOS update utilities, Thunderbolt firmware update utilities, TPM firmware update utilities and dock firmware update utilities.

Table B lists the end of service life platforms with impacted firmware update utility packages, including BIOS update utilities, Thunderbolt firmware update utilities and TPM firmware update utilities.

Note: The dbutil_2_3.sys driver vulnerability does not impact the actual firmware updates that these utilities deliver. Rather, the vulnerability exists in the dbutil_2_3.sys driver that is packaged with the firmware update utility.

Remediation Steps:
Impacted customers must complete 2 steps as follows:

Immediately remove the vulnerable dbutil_2_3.sys driver from the affected system using one of the following options from Step 1 below: download and run a utility to remove the driver from the system (Option 1), manually remove the driver from the system (Option 2), or on or after May 10, 2021, utilize one of the Dell notification solutions to run the utility (Option 3).

As described in Step 2 below, obtain and run the latest firmware update utility package(s), Dell Command Update, Dell Update, Alienware Update, Dell System Inventory Agent, or Dell Platform Tags as applicable.

Step 1: Immediately remove the vulnerable dbutil_2_3.sys driver from the affected system using one of the options below. NOTE: If you are using the Dell System Inventory Agent you must first download the latest available version (2.6.0.0 or greater) here.

Option 1 (Recommended): Download and run the Dell Security Advisory Update – DSA-2021-088 utility.

Option 2: Manually remove the vulnerable dbutil_2_3.sys driver:

Step A: Check the following locations for the dbutil_2_3.sys driver file

C:\Users\<username>\AppData\Local\Temp

C:\Windows\Temp

Step B: Select the dbutil_2_3.sys file and hold down the SHIFT key while pressing the DELETE key to permanently delete.

Option 3 (available by May 10, 2021): If you use one of the Dell notification solutions, you can use it to obtain and run the Dell Security Advisory Update – DSA-2021-088 utility.

Scenario 1: If your Dell notification solution is configured to automatically notify you of updates, and configured to automatically download and apply them, then this utility is automatically downloaded and applied for you.Scenario 2: If your Dell notification solution is not configured to automatically download and apply updates, obtain the utility via one of the Dell notification solutions , by clicking “Check for Updates”, and then selecting and applying Dell Security Advisory Update – DSA-2021-088.
Step 2: To prevent reintroduction of a vulnerable dbutil driver, obtain and run a remediated firmware update utility package, Dell Command Update, Dell Update, Alienware Update, Dell System Inventory Agent, or Dell Platform Tags as applicable.
For firmware update utility packages: With your next scheduled firmware update, download and apply the latest available firmware update utility which contains a remediated dbutil driver. Customers can use one of the Dell notification solutions to receive updated firmware update utility packages, as applicable.Notes:

For supported platforms running Windows 10, updates are available as of the publishing of this advisory. (See Table A)

For supported platforms running Windows 7 or 8.1, updates are expected to be available by July 31, 2021. Once the updates are available, this advisory will be updated. If you update your BIOS, Thunderbolt firmware, TPM firmware, or doc firmware prior to the updates being available, you must also execute one of the three options defined in Step 1 of this section – even if you have previously performed this step – immediately following the update.

If you update your BIOS, Thunderbolt firmware, TPM firmware, or dock firmware, to a version prior to the versions listed in Table A, you must also execute one of the three options defined in Step 1 of this section – even if you have previously performed this step – immediately following the update.

Remediated packages are not be provided for end of service life platforms (see Table B). Customers using these platforms must also execute one of the three options defined in Step 1 of this section – even if you have previously performed this step – immediately after you apply an affected firmware update.

For Dell Command Update, Dell Update, and Alienware Update: These components are automatically updated with the self-update feature. If this feature is not enabled on your system, run your respective update application by connecting to the internet, opening it, and clicking “Check for Updates.”
For Dell Platform Tags: Visit here and download the latest available version (4.0.30.0, A04 or greater).

For Dell System Inventory Agent: Visit here to download the latest available version (2.6.0.0 or greater).
Click to expand...

Read more:

https://www.dell.com/support/kbdoc/e...-vulnerability

https://www.zdnet.com/article/patch-...er-since-2009/

SanjayDalal · Dec 3, 2022

PS/2 keyboard not working

Hi Sanjay,

Follow the below methods and check if it helps:

Method 1:

Step 1: Run the Hardware and Devices troubleshooter and check.

Follow the steps to run the troubleshooter:

Type "Troubleshooting" in the Search box from the desktop and click "Troubleshooting".

Click on "View all" from the left pane and select "Hardware and Devices".

Click on “Advanced” and then click on “Run as Administrator”.

Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Step 2: Uninstall keyboard driver.

Press Windows key + X key when you are at desktop.

Select Device Manager.

Expand Keyboard.

Right on the Keyboard driver and click on
Uninstall.

Step 3: Update the driver.

Press Windows key + X key when you are at desktop.

Select Device Manager.

Expand Keyboard.

Right on the Keyboard driver and click on
Update driver software

Also, try to search for the drivers from Manufacturer's website and install them in the compatibility mode.

You can install Windows 8/8.1 drivers in compatibility mode if there are no Windows 10 compatible drivers.

Follow the steps to install in Compatibility mode:

Download the updated driver from the manufacturer’s website.

Right click the driver installation file and select
Properties then tap or click the Compatibility tab.

Place a check in the Run this program in compatibility mode for: box.

Tap the drop down box and select a previous operating system, then tap or click
OK.

Try installing the driver and check.

Hope it helps.
Click to expand...

I thank you for your quick response. I have tried all methods suggested by you but none was helpful. Anyway thank you very much.

KathleenPapajohn · Dec 3, 2022

keyboard is not working on Windows 10.

Hi Dorrie,

Thanks for keeping us posted on the above post.

Please reply:

Did you try updating the keyboard driver?

Are you not able to use the keyboard after logging in into the user profile?

Did you check if similar issue persists on connecting another keyboard to the device?

What is the exact issue you are facing?

Method 1: Update, uninstall and reinstall the keyboard drivers.

Step 1: If you haven’t tried, update the keyboard driver by referring to the above mentioned steps and check if the issue is resolved.

Step 2: If the issue persists, try uninstalling and reinstalling the keyboard driver and the software by following the steps below and check if the issue is resolved.

Press Windows logo + X keys on the keyboard and select
Device manager from the context menu.

Expand Keyboard, right click on the keyboard driver and select
Uninstall from the context menu.

Follow the on-screen instructions and wait for the device to get uninstalled.

Restart the PC and check if the keyboard driver is reinstalled.

Check if the changes are effective.

Method 2: If you are unable to use the keyboard after logging in into the user profile, I suggest you to use another keyboard and check if similar issue persists.

Write to us with the status of the issue and the answers to the above questions for further assistance.
Your reply is most important for us to ensure we assist you accordingly.

Thank you.
Click to expand...

I have done all suggested steps and additionally was on the phone with Microsoft support for 2 (yes TWO) hours after a 4 (YES FOUR) hour call-back wait, and support could not fix the issues that were the result of an MS 10 update. The MS SUPPORT PERSON, AFTER
2 HOURS, TRIED TO TRANSFER ME TO SOMEONE WITH MORE EXPERIENCE WITH ON-SCREEN KEYBOARDS UNDER MS 10, BUT WE WERE DISCONNECTED. I am now waiting another 4-5 hours for ANOTHER call-back. EVen 2 restores did not work.

Windows 10: Dell Inspiron7500 2-in-1 keyboard not working after Windows 11 update

Dell Inspiron7500 2-in-1 keyboard not working after Windows 11 update

Dell Inspiron7500 2-in-1 keyboard not working after Windows 11 update

Dell Inspiron7500 2-in-1 keyboard not working after Windows 11 update

Dell Inspiron7500 2-in-1 keyboard not working after Windows 11 update - Similar Threads - Dell Inspiron7500 keyboard

Wi-Fi works at 1-2 Mbps after Windows 11 Update

Wi-Fi works at 1-2 Mbps after Windows 11 Update

Dell 2-in-1 5920 Detachable Keyboard NOT WORKING

Dell 2-in-1 5920 Detachable Keyboard NOT WORKING

Dell Inspiron7500 2-in-1 keyboard not working after Windows 11 update

external monitors: 1 of 2 not working after last windows update

1 keyboard 2 computers

Dell inspirion 2 in 1

Asus keyboard keys 1, 2, 3, 4, p, backspace not working after windows update.