Windows 10: Dell Laptop freeze, then, I'm getting the Blue screen and it is restarting. happens with...

Discus and support Dell Laptop freeze, then, I'm getting the Blue screen and it is restarting. happens with... in Windows 10 Gaming to solve the problem; Hi all,I started having this issue:Dell Laptop freeze, then, I'm getting the Blue screen and it is restarting. happens with and w/o the chargerI did... Discussion in 'Windows 10 Gaming' started by Sivan Gabay, Feb 11, 2022.

  1. SIVAN GABAY
    Sivan Gabay Win User

    Dell Laptop freeze, then, I'm getting the Blue screen and it is restarting. happens with...


    Hi all,I started having this issueDell Laptop freeze, then, I'm getting the Blue screen and it is restarting. happens with... :Dell Laptop freeze, then, I'm getting the Blue screen and it is restarting. happens with and w/o the chargerI did all the steps mentioned in this kb:https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4caand I followed this one as well:https://answers.microsoft.com/en-us/windows/forum/all/kernel-power-event-id-41-task-category-63/2f4b467d-38bc-40a9-86f7-334559cc1f6e?page=1The computer is still restarting after a while."Log Name: SystemSource: Microsoft-Windows-Kernel-Power Date:

    :)
     
    Sivan Gabay, Feb 11, 2022
    #1
  2. THEMAILMAN78
    TheMailMan78 Win User

    Blue Screen on Dell Laptop HOT

    Are you using the laptop on a bed or a carpet?
     
    TheMailMan78, Feb 11, 2022
    #2
  3. MELCHIZEDEK QUI
    Melchizedek Qui Win User
    Computer Freezes Then Blue Screen

    Hello,

    A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

    For us to better assist you, we'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • Were there any recent changes made prior to this issue?
    • What is the make and model of your device?

    Meanwhile, we suggest performing the steps on this article
    on how to troubleshoot blue screen errors on Windows 10.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Feb 11, 2022
    #3
  4. VANESSA SOHTUN
    Vanessa Sohtun Win User

    Dell Laptop freeze, then, I'm getting the Blue screen and it is restarting. happens with...

    Can't get passed blue restart screen

    Hi,

    Thank you for posting in Community, we understand your concern and we will try our best to help you resolve the issue.

    Before we proceed, I would like you to provide the information stated below:

    1. What steps have you perform to resolve the issue?

    2. Did you make any recent changes to your computer before the issue arise?



    For now, I would suggest that you perform Power Drain and check if you are able to boot into the desktop.

    • Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
    • Press and hold the Power button for 30sec
    • Plug the charger/power cord and restart system.

    If you are unable to access the desktop, I would suggest that you refer to the article
    Troubleshoot blue screen errors provided in the link below

    Troubleshoot blue screen errors

    Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.
     
    Vanessa Sohtun, Feb 11, 2022
    #4
Thema:

Dell Laptop freeze, then, I'm getting the Blue screen and it is restarting. happens with...

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