Windows 10: DELL laptop locked out of computer because of bitlocker

My DELL laptop is in start up repair, and requires a recovery key to get passed the screen. Geek Squad told me that it is locked by bit locker and there's no way to get past it without putting in the recovery key. I've only had the laptop for about a month only and it has locked on me. Please help.

:)

 

DELL laptop locked out of computer because of bitlocker

Hi Kay

Did you set up Bitlocker on that laptop, if so, then you should be able to find the key fro Bitlocker on your Microsoft Account - log into this page to see if that exists there:
https://account.microsoft.com

If you did not set up Bitlocker on your new laptop, you should contact Dell on their support site, to ask them how to get into your drive, because they must have set up Bitlocker before you obtained you new laptop . . .

 

DELL laptop locked out of computer because of bitlocker

My DELL laptop is in start up repair, and requires a recovery key to get passed the screen. Geek Squad told me that it is locked by bit locker and there's no way to get past it without putting in the recovery key. I've only had the laptop for about a month
only and it has locked on me. Please help.

 

Locked out of computer because of BitLocker Recovery Issue, but I NEVER ENABLED BitLocker!

I recently set up my new Dell PC, which runs on Windows 10. It was running great for an afternoon, but the first time I turned it back on (I had restarted a bunch of times while downloading software with no issues, but this was the first time it had shut
off entirely), I got the window saying to enter my BitLocker Recovery key. As I never enabled BitLocker, I don't have a recovery key.

I repeat, I absolutely did not set up Bitlocker and had no intention of setting up Bitlocker. I ran through the same exact set-up process on a similar computer a few days ago and have not had this BitLocker issue. I did have it attached to a docking station
when it shut off.

With this BitLocker alert, and because I have no recovery key, I'm locked out of my computer. Dell has provided no help and Microsoft Support said I'd have to create a support ticket (which would cost $400 to handle!!!). Is there any other way around this?
Has anyone else had this issue before on a Dell Laptop? Am I going to have to reset the entire thing? As I said, I DID NOT enable BitLocker and NEVER set up a BitLocker recovery.