Windows 10: Dell Studio One 19 1909 WebCam Drivers for Win 10...

Windows Pro 64-bit
Version 2004 (OS Build 19041.572)

I upgraded this Dell Studio One 19 1909 from Vista to Win 10. Afterwards, no camera or mic is detected. There is a USB error in Dev Mgr but I don't know if that is the C&M problem or something else entirely. The DevMgr entry says "Unknown USB Device (Device descriptor request failed) and the event log shows the info below.





Does anyone have any idea how to figure this out?

Thanks in advance for whatever help you can offer.

Howard
======================================
Device USB\VID_0000&PID_0002\5&388b5625&0&6 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0
==============================================================
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 10/4/2020 7:04:33 PM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-D4OCRPE
Description
Device USB\VID_0000&PID_0002\5&388b5625&0&6 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0
Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" /> <EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-10-05T02:04:33.867745900Z" />
<EventRecordID>393</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="2220" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-D4OCRPE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\VID_0000&amp;PID_0002\5&amp;388b5625&amp;0&amp;6</Data>
<Data Name="DriverName">usb.inf</Data>
<Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}
</Data>
<Data Name="ServiceName">
</Data> <Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0x2b</Data>
<Data Name="Status">0x0</Data>
</EventData></Event>

:)

 

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