Windows 10: Dell Studio XPS 7100 Bad Pool Error BSOD daily occurrence Windows 10

My problem is very similar to one described by tomzino earlier this month in this forum. Since upgrading from windows 7 home premium to windows 10, my computer gets a BSOD and reboots daily; so far in November it has crashed 20 times. The only days it didn't, the system was powered down. The error message is the 'bad pool header' . Oddly, 85% of the BSODs have occurred between 12:12pm and 12:43pm EST. I ran the DM Log collector to gather the information from the last two crashes for diagnosis.

:)

 

Windows 10 will not boot into PC via SATA hd but with Printer multimedia card when the Printer is connected on Windows 10.

Hi, thanks for responding so promptly.

The BIOS has not been updated since the Windows 10 upgrade (NB I upgraded from Windows 7 to Windows 10).

It was updated with the most recent version of the BIOS from the Dell website some time ago, and no new versions have been made available (Support für Studio XPS 7100 | Treiber und Downloads | Dell Deutschland):

Dell Studio XPS 7100 BIOS, A06Dell Dell Studio XPS 7100 BIOS, A06

S7100A06.EXE | Windows/DOS (1 MB)

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Last Updated 03 Nov 2011
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Version A06,A06

It is very peculiar - I don't understand why the printer media card reader is taking priority over the hard disk in the BIOS.

I am running a virus scan again now as I had to stop the scan yesterday. Once it completes I will restart the PC with the printer switched on and plugged in, take photos of the BIOS screens and post them here.

Thanks.

 

Bluetooth completely gone after WIn10 upgrade...

This works to solve the dell xps 7100 bluetooth issue since dell's driver doesn't work and never will with windows 10.

Downloads Detail ds031759

Working fine on my dell xps 7100

 

Hi CastAway,

I suggest to perform a clean install of Windows 10.
With the upgrade, there is a great chance of bugs coming with the upgrade that causes stability problems.
Windows 10 - Clean Install - Windows 10 Forums

Let me know how it goes *Smile

 

Thanks for the suggestion.....................................but

I was hoping someone could look at the two crash reports and let me know more specifically what module/process is causing the daily BSOD between noon and 1PM. I've been running Win 10 for over 3 months, and this is the only issue I have. I suspect it may be related to some automated process that is scheduled to run during this time period. It is not some random BSOD event.

If anyone can analyze the crash reports and give me any guidance, I would prefer that to reinstalling the operating system at this time.

Thanks in advance for any help that can be offered. And Happy Thanksgiving!

 

The crashes are caused by the AMD storage control driver
Driver Reference Table - amdxata.sys
Code: ffffd000`5b19cf98 fffff801`16151933Unable to load image \SystemRoot\System32\drivers\amdxata.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for amdxata.sys *** ERROR: Module load completed but symbols could not be loaded for amdxata.sys amdxata+0x1933 3: kd> lmvm amdxata start end module name fffff801`285f0000 fffff801`285fb000 amdxata T (no symbols) Loaded symbol image file: amdxata.sys Image path: \SystemRoot\System32\drivers\amdxata.sys Image name: amdxata.sys Timestamp: Wed Oct 07 22:13:10 2009 (4ACCF656) CheckSum: 00007A58 ImageSize: 0000B000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Thanks for the analysis and report. I have updated all the AMD drivers and am still having the daily BSOD. Will keep trying to resolve. I appreciate all in this forum who are providing much needed help to computer novices as myself.

[/quote]

 

Run the DM log collector again, upload the file and give some description of what you were doing and what happened.

 

Thanks for the chance to get back in the problem-solving queue.

Attached are the last four BSOD crashes; they occur daily, typically between noon and 1PM. And usually the system is idle. I only discover it crashed after sitting down at the PC and having to log in again. I can think of one time in the last three months that it crashed when I was actually doing something.

 

I noticed I'm wrong about the update location for the amdxata.
You would need to be at the site of Dell to update the drivers.


Warning Product not tested for Windows 10 upgrade

Dell is not testing or developing Windows 10 drivers for Dell Studio XPS 7100. If you choose to upgrade, some features, applications, and connected devices may not work as expected.
Code: 1: kd> lmvm amdxata start end module name fffff800`f8680000 fffff800`f868b000 amdxata T (no symbols) Loaded symbol image file: amdxata.sys Image path: \SystemRoot\System32\drivers\amdxata.sys Image name: amdxata.sys Timestamp: Wed Oct 07 22:13:10 2009 (4ACCF656) CheckSum: 00007A58 ImageSize: 0000B000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]