Windows 10: Dell Support Assist

Support assist launcher or installer will stop as soon as it starts to install.


Below is the event log entry, help pease:


Log Name: Application

Source: MsiInstaller

Date: 2/21/2021 9:21:47 PM

Event ID: 1024

Task Category: None

Level: Error

Keywords: Classic

User: DESKTOP-KJ19Q0I\bills

Computer: DESKTOP-KJ19Q0I

Description:

Product: Dell SupportAssist - Update 'Dell SupportAssist' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="MsiInstaller" />

<EventID Qualifiers="0">1024</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2021-02-22T02:21:47.2036435Z" />

<EventRecordID>44515</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>DESKTOP-KJ19Q0I</Computer>

<Security UserID="S-1-5-21-2634578300-1033328747-1933998953-1001" />

</System>

<EventData>

<Data>Dell SupportAssist</Data>

<Data>Dell SupportAssist</Data>

<Data>1603</Data>

<Data>NULL</Data>

<Data>NULL</Data>

<Data>NULL</Data>

<Data>

</Data>

<Binary>7B43354137303937342D324638392D344245302D393046372D3734394536323436384334447D207B38433333363139302D383930432D343836412D394545422D3332433636433346324345307D2031363033</Binary>

</EventData>

</Event>

:)

 

Dell Support Assist not wanted but needed?

I do some user support on the Dell forums. Support Assist isn't needed. You can manually access the Dell downloads, specific to your PC, by using your Service Tag. This will list all downloads based on the configuration as shipped. BIOS updates are critical to only do them manually, IF NEEDED, as we have seen Support Assist BIOS corruptions (not all but some).

Its up to you with McAfee, that was one of the first things I uninstalled on my Inspiron 15 5577 model. I don't use that bloatware and use the built in Windows Defender and Malwarebytes.

Dell support (downloads)

 

Support Assist Dell

I showed you how to reinstall Dell Support Assist in my first post.

You can also install Dell Updater if your Dell supports it. Check here:

https://www.dell.com/support/article/us/en/04/s...

To troubleshoot the Bluescreen error, download, install and run BluescreenView from NirSoft here:
https://www.nirsoft.net/utils/blue_screen_view....

Report back the reported cause for further steps to fix it.

 

Dell Support Assist

Hi John,

Unfortunatly as this is a Microsoft support system we would not be able to help you further, I would suggest that you contact Dell support as the issue appears to be with their App.

Regards,

Ross