Windows 10: Dell technician wants to change the motherboard to fix audio crackling, distortion

I have a Dell laptop running Windows 11 bought new ten months ago. There is a crackling distortion from the speakers on power up and sometimes when playing videos. Dell sent an in-home technician to diagnose and fix the problem. He wants to change the motherboard. In Settings>Privacy & Security>Device Encryption, Device encryption is turned on. There is no Bitlocker recovery key stored to my Microsoft account. The Dell technician says there is possibly a third party encryption used and if so, in order to change the motherboard the third party encryption would have to be turned off. I

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Windows 10 Crackling Audio on Speakers (NOT headphones)

Hi,

I have a dell xps 9550 and recently experienced crackling audio on my speakers with no clear reason why.

I have read the other discussion on the topic of crackling audio on windows 10 however it has not helped me.

The audio is crackling/distorted when played through loud speaker, however seems to work fine when played through headphones. Headphones is not an issue.

Here are the possible solutions which I have tried but did not work:

1. I tried different drivers (REALTEK, High Definition Audio) , but High Definition Audio is the one which gives the best results.

2. I tried different formats, studio quality 24 bit 44100hz gives the best results but is still distorted.

3. I tried removing enhancements and toggling the setts - did not work

4. I tried the latency tool - it says my system appears to be suitable for handling real-time audio and other tasks without drop outs

5. I tried increasing the min/max processor state to 100%, it did not change anything..

unfortunately I do not have a system restore state to restore to or else I would have tried that.

So what causes this issue? Any suggestions would be helpful.

Thanks

 

Crackling Audio in Windows 10 on Speakers (not headphones)

Hi, as a long time lurker I just wanted to thank everyone first. Well, I have a dell xps 9550 and recently experienced crackling audio on my speakers with no clear reason why. I have read the other discussion on the topic of crackling audio on windows 10 however it has not helped me. The audio is crackling/distorted when played through loud speaker, however seems to work fine when played through headphones. Headphones is not an issue. Here are the possible solutions which I have tried but did not work: 1. I tried different drivers (REALTEK, High Definition Audio) , but High Definition Audio is the one which gives the best results. 2. I tried different formats, studio quality 24 bit 44100hz gives the best results but is still distorted. 3. I tried removing enhancements and toggling the setts - did not work 4. I tried the latency tool - it says my system appears to be suitable for handling real-time audio and other tasks without drop outs 5. I tried increasing the min/max processor state to 100%, it did not change anything.. unfortunately I do not have a system restore state to restore to or else I would have tried that. I'm pretty sure it is a driver issue as the High Definition Audio driver gives much better results (less crackle) than Realtek drivers. Is there anything else I can try? Any suggestions would be very appreciated as I need to study for exams but can't listen on loud speaker with this issue. Thanks

 

Popping, crackling, distorted audio on HDMI only.

I’ve been having this issue for quite a while now where when if I use any audio source other than my usb headphones the audio will crackle and pop and almost sound delayed/slowed. I have tried almost every forum response in hope of anything happening to which it does not therefore I have given up. Got a new tv 5 months later very excited to play games on it from the pc just to find out I will not have sound as the problem still persists, please help I’m going insane. This is pretty much the exact problem from a thread about a year ago I can link the post.

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