Windows 10: Dell XPS 13 9300 is crashing while sleeping or hibernating

Hello,


My Dell XPS 13 is always crashing will I'm going into sleep mode, I try to reset my power option but still same issue, here is the dump file :


************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP 8 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTSMachine Name:Kernel base = 0xfffff800`0f000000 PsLoadedModuleList = 0xfffff800`0fc2a2f0Debug session time: Sat Feb 6 18:31:38.037 2021 UTC + 1:00System Uptime: 21 days 0:43:52.618Loading Kernel Symbols................................................................................................................................................................................................................................................Loading User SymbolsLoading unloaded module list..................................................For analysis of this file, run !analyze -vnt!KeBugCheckEx:fffff800`0f3f5780 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffff800`134801e0=000000000000009f0: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************DRIVER_POWER_STATE_FAILURE 9fA driver has failed to complete a power IRP within a specific time.Arguments:Arg1: 0000000000000005, The device failed to complete a directed power transition within the required amount of time.Arg2: ffff97874b50e360, Physical Device Object of the stackArg3: ffff978766dd90b0, The POP_FX_DEVICE objectArg4: 0000000000000000Debugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 2827 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on DARIO Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 3626 Key : Analysis.Memory.CommitPeak.Mb Value: 77 Key : Analysis.System Value: CreateObject Key : Dump.Attributes.InsufficientDumpfileSize Value: 1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1DUMP_FILE_ATTRIBUTES: 0xc Insufficient Dumpfile Size Kernel Generated Triage DumpBUGCHECK_CODE: 9fBUGCHECK_P1: 5BUGCHECK_P2: ffff97874b50e360BUGCHECK_P3: ffff978766dd90b0BUGCHECK_P4: 0DRVPOWERSTATE_SUBCODE: 5BLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1CUSTOMER_CRASH_COUNT: 1PROCESS_NAME: SystemSTACK_TEXT: fffff800`134801d8 fffff800`0f564a57 : 00000000`0000009f 00000000`00000005 ffff9787`4b50e360 ffff9787`66dd90b0 : nt!KeBugCheckExfffff800`134801e0 fffff800`0f244f12 : ffff9787`66dd9488 fffff800`091df180 fffff800`091df180 00000000`00000002 : nt!PopFxDirectedWorkOrderWatchdog+0x27fffff800`13480220 fffff800`0f206eed : 00000000`00000000 fffff800`0f332d15 00000000`00140001 00000000`0421a70d : nt!KiProcessExpiredTimerList+0x172fffff800`13480310 fffff800`0f3f92ee : 00000000`00000000 fffff800`091df180 fffff800`0fd26600 ffff9787`64de8040 : nt!KiRetireDpcList+0x5ddfffff800`134805a0 00000000`00000000 : fffff800`13481000 fffff800`1347a000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9eSYMBOL_NAME: nt!PopFxDirectedWorkOrderWatchdog+27MODULE_NAME: ntIMAGE_NAME: ntkrnlmp.exeIMAGE_VERSION: 10.0.19041.746STACK_COMMAND: .thread ; .cxr ; kbBUCKET_ID_FUNC_OFFSET: 27FAILURE_BUCKET_ID: 0x9F_nt!PopFxDirectedWorkOrderWatchdogOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {4d7522a1-0482-e310-fcfd-7b1c2028e39a}Followup: MachineOwner---------

:)

 

no touch screen on dell xps 13

Hi JanGibbons,

Thank you for your response. I checked the specifications of Dell XPS 13 9300 and I see here that there is a version that is not touch-capable.

https://www.dell.com/support/manuals/ph/en/phbs...

I suggest that you ask the store if the laptop you purchased is touch-capable.

Sincerely,

R-ney Albarando

Independent Advisor

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research any product advertised on the sites before you decide to download and install it.

 

Hibernation & fast startup not working since 1903 update. System hang after hibernate or shutdown with fast startup activated. Dell XPS 13 9365 2in1

After last update v1903, when I put my computer to hibernate or shutdown (with fast startup enabled) and try to power on ,

the system hang on Dell log and not started. I am forced to Shutdown it again (with power off button) and power on to start it.

PS/ When i hibernate Window, a 'Lock screen' apear first then a black screen, the laptop he take a time to shutdown (as normal
behavior).

No hiberfile.sys created after reboot but disk space for hibernation stay
allocated.

I am not sure if it's an issue or no on v1903 (it's not listed on know issues list)

What I've tried:

• All drivers (BIOS, chipset, graphic card ....) are updated to last version
• Tried everything. (All troubleshoot Sleep/Hibernate mode problems)

I deleted old version 1803, so cant roll back.

My Specs:

Dell XPS 13 9365 2in1

Windows 10 x64 1903 - Build 18362.239

Any help please.

 

Dell XPS 13 (9370) Getting Warm in Sleep Mode

I like my laptops to sleep when I close the lid and have set this up on my next Dell XPS 13.

When I put my other laptops to sleep they are stone cold but the Dell XPS stays as warm in sleep as it gets when doing light browsing.

I have run the powercfg /a and - energy reports and see that S3 doesn't seem to be supported and the XPS is using some other "sleep" protocol.

Can anyone tell me what I need to do to get this to sleep cold - Dell don't seem to have a clue.

Thanks

Jon