Windows 10: Dell XPS 13 9310 Killer Wi-Fi 6 AX500-DBS wireless network adapter

Dell XPS 13 9310Windows 11 ProVersion 24H2OS Build 26100.2314I performed a complete reinstall of my operating system Windows 11 due to battery failure. Prior to battery failure, WIFI working flawlessly. Upon installing new battery and restoring operating system through F12, everything is working except the WIFI. I cannot toggle WIFI to "on" - I have tried many ways.Killer Wi-Fi 6 AX500-DBS wireless network adapter. Settings in screenshot. Have seen similar issues on the forum, no clear solution mentioned.

:)

 

Dell XPS 13 9310, Killer AX500-DBS

I have a Dell XPS 13 9310 with a Killer AX500-DBS Network Adapter. At some point a few weeks ago the adapter became disabled. One minute it worked fine and was connected to my home router, the next it was disabled.

I've performed every test or procedure I can find, have read every forum describing the same or similar issue as mine, and had multiple techs at Microsoft check drivers, settings, etc. Intel is currently checking the issue to see if there is a fix.

To sum it up, the wifi adapter is unable to connect in Windows, the toggle in every module is nonfunctional. (You click on Turn on WiFi and it flips back off immediately.) Bluetooth works.

The laptop has been reset to a factory OS Windows 10 install, and upgraded with a fresh Windows 11 install. All drivers for the adapter have been updated. Network Reset has been performed. BIOS and Chipset have been updated.

Dell has a remote BIOS Flash function that will allow the adapter to enable, function, and connect to my router to check for an update. Anything other than that and the adapter doesn't enable.

As far as I can tell, the adapter is physically functional, (it says so even in device manager), but there is something keeping Windows from accessing it. Some of the errors say to use a Fn or a physical switch to turn on the adapter but neither are available on my make and model.

Any ideas?

 

Dell XPS 13 9310, Killer AX500-DBS

Hi,

Can you do the following :

In the Device Manager double-click the wireless adapter > Driver

What is the "Driver Version"?

 

Latest Intel Killer Ethernet and Wireless Drivers for Windows 10


Intel Killer Ethernet Controllers are designed specifically for competitive gamers and performance-hungry users. High-performance routers are rapidly moving to support 2.5 Gbps Ethernet, so Intel Killer Ethernet Controllers are perfect for gamers who want to take advantage of faster speeds to win more and get the most out of their online experience. WHQL version: 35.23.826 Release Date: October 10, 2023 Download: Windows(R) 10 and Windows 11* Wi-Fi Drivers for Intel Killer Performance Suite Release notes (PDF) The 35.23.826 version of Intel® Killer™ Performance Suite package installs the Windows® 10 and Windows 11* Wi-Fi, Ethernet drivers and Killer Networking Software for the following Intel® Killer products:

• 22.250.10.1 for Intel® Killer™ 1550, AX1650, AX1675
• 1.1.4.38 (Windows 10), 2.1.3.3 (Windows 11) for Intel® Killer™ E3100
• 10.65.421.2023 (Windows 10), 1126.14.613.2023 (Windows 11) for Intel® Killer™ E5000
• 10.65.421.2023 (Windows 10), 1125.14.613.2023 (Windows 11) for Intel® Killer™ E3000, E3100G
• 10.65.421.2023 (Windows 10), 1168.14.613.2023 (Windows 11) for Intel® Killer™ E2500v2, E2600
• 3.1523.831.1 for Killer Networking Software

Note: This Software Release version does not include new drivers for the Killer E2200, Killer E2400, Killer, E2500, Killer 1525 Wireless, Killer 1535 Wireless, Killer 1435 Wireless, or the Killer AX500 Wireless adapters, but the Killer Networking Software can be installed on the systems with the above adapters. Key Issues Fixed and Changes: Package Version 35.23.826

• Updated Wi-Fi driver to version 22.250.10.1

Key Issues Fixed and Changes: Killer Software 3.1523.831.1

• Speedtest upload test will be abnormal.
• iPerf Download does not run when DoubleShot is enabled
• Killer UI does not visually show network traffic

Known Issues: Killer Software 3.1523.831.1

• APPX package step shows failure when successful in Windows 10

This download is valid for the product(s) listed below.

• Intel® Killer™ Wi-Fi 6 AX1650 (i s)
• Intel® Killer™ Wi-Fi 6 AX1650 (x w)
• Intel® Killer™ Wi-Fi 6E AX1675 (i s)
• Intel® Killer™ Wi-Fi 6E AX1675 (x w)
• Intel® Killer™ Wi-Fi 6E AX1675 PCIe Card
• Intel® Killer™ Wi-Fi 6E AX1690 (i s)
• Intel® Killer™ Ethernet E3100 2.5 Gbps