Windows 10: Dell XPS 13 (9343) touchpad/trackpad mouse issue help

Discus and support Dell XPS 13 (9343) touchpad/trackpad mouse issue help in Windows 10 Drivers and Hardware to solve the problem; Hi all, I've basically spent the whole day looking for a solution (which I still don't think I have), so figured I'd try my luck here. The... Discussion in 'Windows 10 Drivers and Hardware' started by Showbiz, Nov 23, 2016.

  1. SHOWBIZ
    Showbiz Win User

    Dell XPS 13 (9343) touchpad/trackpad mouse issue help


    Hi all,

    I've basically spent the whole day looking for a solution (which I still don't think I have), so figured I'd try my luck here.

    The trackpad/touchpad (mouse cursor) on the Dell XPS 13 (9343) will randomly freeze-up, stop scrolling, stop being able to mouse click, start randomly resizing/scrolling or will cease to do anything at all after a while. This is a known issue apparently and commonly experienced by most owners.

    Does anyone know of an actual solution for this? Dell released a firmware update that supposedly addressed the issue however unfortunately mine started doing it again today to the point where I had to literally power the machine off and reboot.

    From what I've read here:

    YES!!! A SOLUTION/ACTUAL WORKING FIX! XPS Laptop's - Touchpad / Touch pad / Mouse issue. Windows 8/10 need apply. Scrolling in Chrome mirrors that of Edge. Now THIS is Precision. Scrolling you're actually used to seeing on a laptop. : Dell

    It sounds like my next move might be to try installing the windows 10 PS/2 generic driver from Synaptics?

    Any advice/help on this would be greatly appreciated! I can't really find any solutions or updates past 2015..

    Between this and trying to update my sound driver, I'm losing my hair, FAST.

    :)
     
    Showbiz, Nov 23, 2016
    #1
  2. SIMONCORNFORTH
    SimonCornforth Win User

    Dell XPS 13 9333: Sound stopped working in the middle of a video, now "no audio device installed" no matter what I try

    One thing that makes me suspicious is that Dell has not updated the BIOS for the Dell XPS 13 9333 since 2015, yet the Dell XPS 13 9343 has had a BIOS update this month (Feb 2017).

    Dell XPS 13 9333

    Support für XPS 13 9333 | Treiber und Downloads | Dell Deutschland

    Dell XPS 13 9343

    Support für XPS 13 9343 | Treiber und Downloads | Dell Deutschland
     
    SimonCornforth, Nov 23, 2016
    #2
  3. XP ROCKS.
    XP ROCKS. Win User
    Windows BSOD

    Please reinstall and/or update your BIOS
    and WiFi drivers, but before doing that, make sure that your
    Norton installation     is not conflicting with your Malwarebytes.

    It seems, you may have a version of MBAM, that has RTM (Real-Time- Monitoring). Please run the tool below, to remove all traces of MBAM.

    How do I uninstall Malwarebytes Anti-Malware?.

    https://support.malwarebytes.com/cu...ninstall-malwarebytes-anti-malware-?b_id=6438

    You may reinstall MBAM, but make sure that it the free version only.

    Dell XPS 13 9343 System BIOS.

    Dell XPS 13 9343 System BIOS | Dell Deutschland

    Dell Wireless 1560 WiFi Driver.

    Dell Wireless 1560 WiFi Driver | Dell Deutschland

    Product Support for Dell XPS 13 9343.

    Support für XPS 13 9343 | Treiber und Downloads | Dell Deutschland
     
    XP ROCKS., Nov 23, 2016
    #3
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Dell XPS 13 (9343) touchpad/trackpad mouse issue help

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