Windows 10: Dell XPS 13 9360 Sound Issue

I have a friend who has the above laptop and she is not able to get sound from the sound card. She installed what she thinks is the latest Realtek drivers. However I am confused as to some of the information listed on her system as to what is the real driver.

1. When I go to the Dell Support site and look for audio drivers for her Service Tag, it comes up with no drivers (accept for a Dell dock). What are we supposed to use?

2. If I do a generic 9360 drivers search, it comes up with two Realtek drivers. One (Version 6.0.8895.1, A16) is slightly later than the other (Version 6.0.1.8622, A14) but there is no explanation of why there are two listed and which one you are supposed to use. [She chose the later]

3. The system has an "Intel Smart Sound Technology" controller in addition to the Realtek sound device. There seems to be a driver specifically for that combination, but I don't know where it is for the XPS 9360.

4. She can hear sound through her Bluetooth headset fine.

5. About two months ago she upgraded to Win10 v2004. But this issue was occurring prior to the upgrade.

Any assistance would be appreciated.

==============================================================================================
Relevant System Information

Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 13 9360
BIOS: 2.10.0 (type: UEFI)
Processor: Intel(R) Core(TM) i7-7560U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16112MB RAM
Page File: 8437MB used, 10106MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12


-----------------------
Display Devices
------------------------
Display Adapter: Intel(R) Iris(R) Plus Graphics 640
Driver File Version: 26.20.0100.7263 (English)
Driver Version: 26.20.100.7263

---------------------
Sound Devices
---------------------
Description: Speakers / Headphones (Realtek Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_1028075B&REV_1000
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: RTKVHD64.sys
Driver Version: 6.0.1.8622 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/21/2019 5:00:00 PM, 6561800 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp

-----------------------
System Devices
------------------------

Name: Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller
Device ID: PCI\VEN_8086&DEV_9D71&SUBSYS_075B1028&REV_21\3&11583659&1&FB
Driver: C:\WINDOWS\system32\DRIVERS\IntcAudioBus.sys, 9.21.0000.4001 (English), 12/14/2018 12:01:30, 263464 bytes
Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.19041.0001 (English), 12/7/2019 02:07:50, 97792 bytes
Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.19041.0001 (English), 12/7/2019 02:07:50, 389120 bytes
==============================================================================================


JohnD

:)

 

Dell XPS 13 9360 - Audio Crackling When Plugging in Laptop

I bought a Dell XPS 13 9360 just a few days ago and just noticed today that if any sort of audio is playing and I plug in the laptop to charge or unplug it, the sound distorts and makes a popping and crackling sound. It makes the same sound if I have earphones
plugged in. Is this normal, is the charge disrupting the sound? Will this cause any long term problems?

I had a Dell Inspiron 13 a month ago and returned it for the exact same reason because it was doing the same thing.

Why is this occurring, am I just unlucky and I should try to exchange this Dell XPS 13? Because I have only had it for a few days.

 

Dell XPS 13 9360 - Audio Crackling When Plugging in Laptop

I have the exact same problem with my Dell XPS 13 9360.

I just returned the DELL Inspiron 7373 which had the exact same problem when disconnecting/connecting the charger. The distortion is for a second and quiet loud and the video also gets frozen.

In the Dell XPS the distortion is mild but still its annoying.

The issue is easily reproducible with multiple Inspiron 7373 models, tired out the other ones in the store and they all showed the same issue.

The store didnt have the new Dell XPS 8th gen model on display, so i tried it on the 7th gen and found no such issue.

But after i bought the 8th gen Dell XPS 9360, i could reproduce the issue and its still happening.

Such and expensive laptop and they couldn't test it before releasing it !!!!

 

New XPS 13 9360 slow browsing

New XPS 13 9360 with Windows 10 Home very slow browsing both wireless and Ethernet. I've updating drivers, turned off McAfee Firewall and no help. My other devices work fine (in fact my old MacBook seems even a little faster). I'm getting really frustrated,
especially after reading so many others complaining of same issues. Any suggestions? Thanks!