Windows 10: Dell XPS 13 lost Bluetooth after Dell update

Discus and support Dell XPS 13 lost Bluetooth after Dell update in Windows 10 Support to solve the problem; Hi all, Sorry for this being my first post, but I've run into a Bluetooth problem and cannot seem to get past it. I've got a Dell XPS 13 9333... Discussion in 'Windows 10 Support' started by doobes, Jan 20, 2017.

  1. DOOBES
    doobes Win User

    Dell XPS 13 lost Bluetooth after Dell update


    Hi all,

    Sorry for this being my first post, but I've run into a Bluetooth problem and cannot seem to get past it.

    I've got a Dell XPS 13 9333 (the initial one) that has performed well for me with the exception of occasional Bluetooth driver burp. In the past I've been able to restore functionality by reinstalling the driver, doing a system restore, etc.

    Trouble is, this time, I've run into a brick wall.

    Last night I got an alert from the Dell Update daemon that they were installing an update.

    This morning everything was working fine and then blink, no more bluetooth mouse. Cycling power on the mouse did nothing and a quick check indicated no Bluetooth device listing in Settings->Devices.

    I've downloaded the Intel bluetooth drivers from the Dell website and initially did a repair, and then when that didn't work a removal and then installation. No luck. I've also done a

    Restarting the laptop doesn't change anything. No bluetooth.

    Looking in the Device Manager, there is no listing for any Bluetooth devices.

    Any ideas?

    Chris

    :)
     
    doobes, Jan 20, 2017
    #1
  2. JAN K_
    Jan K_ Win User

    KB3149135 update 15-6-2016

    Update KB3149135 wipes bluetooth out from my Dell XPS 13. (Mouse not available) also bluetooth icon was gone.

    After several restarts only option to remove update.

    Gr.

    Jan
     
    Jan K_, Jan 20, 2017
    #2
  3. SIMONCORNFORTH
    SimonCornforth Win User
    SimonCornforth, Jan 20, 2017
    #3
  4. DOOBES
    doobes Win User

    Dell XPS 13 lost Bluetooth after Dell update

    LOL!

    It's back. After rebooting into my work profile after going back to a restore point, nothing had changed.

    Changing to my admin profile, the OS informed me that the recovery was succesful. So I did a quick repair of the Intel drivers and voila! Bluetooth.

    A reboot back into my work profile demonstrates Bluetooth connectivity!

    Yay.

    chris
     
    doobes, Jan 20, 2017
    #4
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Dell XPS 13 lost Bluetooth after Dell update

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