Windows 10: Dell XPS 8920 wakes from touching key/mouse but not the morning.

I recently enabled the sleep feature in the bios but now it wakes in the evening but not in the morning.

:)

 

Monitor

Computer is a Dell XPS 8920

 

After the latest update (to version 1709), computer shuts down when trying to wake it from sleep mode.

After updating to windows version 1709, every morning when I try to wake the computer (DELL XPS desktop) from sleep mode it shuts down.

When I get to the computer in the morning, I can see that it is in sleep mode(the power button is lit and the computer is totally quiet) and when I move the mouse or type to wake it up, the computer looks like it is waking up (can hear the fan rev up), but
it shuts down instead.

Thanks

Reddy

 

Hi win10er

Not 100% sure what the sleep option does in your BIOS. Is there a description?

When you say it wakes in the evening but not in morning I will make an assumption that in the morning the machine has hibernated given what I assume is a long period of no use. In the evening and because of periodic use during day it never gets to hibernate. Now I said assumes and we all know how that ends.

What timings are you using for sleep and hibernation?


Ken

 

Right, it's all in my posts. Timings are all 30 minutes BEFORE sleeping and it works fine for an hour +-.

 

Okay what is hibernation set at?

If you want to see if this is a hibernation issue shut it off at the command line.

Right click start, either command prompt(admin) or powershell(admin) enter

powercfg -h off

Test. To reverse change the word off to on in command. This disables Fast Startup but this is just a test.


Ken

 

Hibernation is set at none. I don't do all those fancy moves in fear of messing something up. I think there is a simple fix for this. Is there a change in the bios I can try?

 

Did you run command?

In my original post I asked what the description was beside sleep in BIOS. Did you reference that?

 

Describing what? I don't do commands and stuff like that, I think there is a simple solution since it works for a while.

 

I was asking what the description was in the BIOS for sleep.

If you want one simple item you could try resetting your power plan.

 

The bios now has the USB wake support enabled and it now only works for an hour instead of never (before then it was disabled). Performance plan is like driving around with the pedal to the metal and the penny saver one is too slow, it is set on balanced and should work there. There must be an adjustment somewhere, it almost works.

 

Okay so you know your plan and its settings, your can restore to defaults and then re-customized.

 

Restore what to defaults?

 

I think we both agree a setting that impacts sleep is out of whack. If you go into your power plan that you are currently using there is an option to reset the the plan to defaults. My intention was to hope that this would reset the glitched component. Then as you know the settings you have for this plan you could re-apply.

Can I ask. Before you made this change in BIOS your machine would sleep at all?

 

It's only 2 weeks old and never had a problem sleeping but it never woke at the touch of a key until I enabled USB wake in the bios but it only works right for an hour and goes back to not waking when you hit a key. I will restore the power options now.