Windows 10: Dell XPS 8930 and 1903 Network Issues

We have about 10 of these in Marketing. Twice now I've installed 1903 on two of them and had to roll back due to some, not all, websites not showing up. You get the Ooops, page not found error. I didn't note any sites other than /u/rosickness12
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:)

 

How to address high Temps in XPS 8930

Hi there!

Well, it appears that I have a "solution" for another of my XPS-8930's with a Core i7-8700 (Non-K) -
Have yet to try it though. My XPS 8930 Core i7-8700-K already has the new Sink and Fan from the factory.

Please watch this video -



I called Dell and ordered the parts at no cost via ProSupport in the USA without a single issue under warranty.
The new parts have now arrived as in the video. Note that the new heat sink already has a square patch of thermal compound applied. Be careful.

Dell Heatsink part number: T57JF
Dell Fan part number: KTDJC

Next, download Core Temp (it's free) and go with the defaults. Get the temperature results before and after the modifications.

Core Temp

Here is the link for the XPS 8930 Service Manual - look for the Fan and Sink installation and removal instructions, Pages 84-89.
You will also see pictures of the new Fan and Sink - that tells me something, lol!

https://topics-cdn.dell.com/pdf/xps-...nual_en-us.pdf

Do not accept "No" as an answer.

Please post back and advise.

Thanks. *Think

 

How to address high Temps in XPS 8930

When you say you call Dell USA are you speaking with Indian people? (if so give me that number) I have spoken with about 20 different Indian people and not a single American born citizen (I know this because of accent). No problem with Indian people but several of them have been arrogant and condescending. They have not helped but have tried but have managed to waste 3 months of time and now I am left trying to fix my own brand new under warranty Dell computer.

 

How to Dump Networking Parameters?


Had a customer with this problem, they had a brand new Dell Optiplex 3050, with Windows 10 1709, and Realtek Gbit Family of lan adapters (wired connection). After much troubleshooting (many suggestions listed in the course of this thread), it turned out the PC needed a bios update. Among the updates listed on the dell website for bios version 1.52 (I flashed it with the latest 1.92) was "Update RealtekLOM".

LOM is "lan on motherboard" and the Realtek has flashable firmware.

One step for others having this issue is to check their computer manufacturer's website for "Lom" firmware updates for the particular network adapter - whether integrated or an add-in.