Windows 10: Dell XPS 8930 Qualcomm QCA9377 stopped working

Discus and support Dell XPS 8930 Qualcomm QCA9377 stopped working in Windows 10 Software and Apps to solve the problem; I have a Dell XPS8930 that has been running Windows 11 Pro 24H2 for a couple of years. This morning, my Qualcomm QCA9377 wireless adapter has... Discussion in 'Windows 10 Software and Apps' started by khoot, Feb 20, 2025.

  1. khoot Win User

    Dell XPS 8930 Qualcomm QCA9377 stopped working


    I have a Dell XPS8930 that has been running Windows 11 Pro 24H2 for a couple of years. This morning, my Qualcomm QCA9377 wireless adapter has disappeared and when I checked the Event Log and found:Qualcomm QCA9377 802.11ac Wireless Adapter : Has encountered an invalid network addressI currently have the driver version 12.0.0.1118.Is there a fix or should I upgrade to a newer WIFI card and which card would be best?

    :)
     
    khoot, Feb 20, 2025
    #1
  2. MikeMecanic, Feb 20, 2025
    #2
  3. dell.g3 Win User
    dell.g3, Feb 20, 2025
    #3
  4. DarM2_7 Win User

    Dell XPS 8930 Qualcomm QCA9377 stopped working

    Issue With Qualcomm QCA9377 Bluetooth Failures

    I found this solution on another site cited by "jturcich." This solution came after spending an hour on the phone with Dell Support trying to resolve this issue I've had with the last 2 laptops I purchased from them. This end user cited the following solution
    AFTER installing 2 replacement cards in his laptop. This enduser also noticed others were having this issue with Dell and other vendors using Qualcomm cards. I thought this issue was happening after every Windows updates automatically applied to my laptop.
    Still not sure; however this resolved my issue.

    Quoted exactly as "jturcich" shared with others:

    "I shutdown the XPS 8930 (his Dell laptop model), unplugged the power cord for a few minutes, then powered it back on. I then went to "Device Manager" and uninstalled the "Unknown USB Device (Device Descriptor Request Failed." When I then did a "Scan
    for Hardware Changes", the Bluetooth appeared in Device Manager.
    (For me -- Bluetooth and all its items under it were blue-ed out; unavailable).
    This resolved the issue. "

    He then added "Dell needs to work with Qualcomm to resolve this issue, but at least there is a workaround."

    Yes! This simple step resolved my issue.
     
    DarM2_7, Feb 20, 2025
    #4
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Dell XPS 8930 Qualcomm QCA9377 stopped working

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