Windows 10: dell xps15 9530. Black screen after windows update

received windows update after the update my screen on my dell xps 15 9530 went black all else works have tried everything now I wonder can I go back to my 8.1 an will that turn my screen on an then update to windows 10. Will this clear up the black screen im at a loss an need help to restore my screen any advice on putting in the 8.1 disc will help. I cannot find my windows 10 disc

:)

 

Dell 3455 black screen

Hello,

We suggest following the steps here in
Troubleshoot black screen problems and see if it resolves the issue.

Update us on the results.

Regards.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

Windows 7 black screen of death

I read a report a little while ago that said the black screens were nothing to do with updates but due to a malicious program (it hit more than just windows 7 users - vista, xp and 2000 were also prone to the black startup screen of death if infected). My windows 7 install is fully up-to-date and i've never had the black startup screen.

Just run some decent anti virus and you should be safe (i suggest microsoft security essentails since it's free and pretty decent). When you've installed an anti-virus i'd suggest doing a full scen to be sure there's nothing there.