Windows 10: DError ID 15 Dta Encryption not being used

Log Name: SystemSource: TPMDate: 4/28/2020 2:12:08 PMEvent ID: 15Task Category: NoneLevel: ErrorKeywords: User: SYSTEMComputer: KCAV-NB7Description:The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="TPM" Guid="{1b6b0772-251b-4d42-917d-faca166bc059}" /> <EventID>15</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2020-04-28T18:12:08.558082200Z" /> <EventRecordID>31712</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="500" /> <Channel>System</Channel> <Computer>KCAV-NB7</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="locationCode">0x2c000250</Data> <Data Name="Data">4000</Data> </EventData></Event>

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Device Encryption not avaiable

Hello Fraczek,

Thank you for contacting Microsoft Community.

We understand your concern in this regard.

• Are you referring to BitLocker Drive Encryption?
• What preventing you from doing this?
• Did you get any error message or code while doing this?

Before you come up with the above information, suggest you to refer the article

Help protect your files using BitLocker Drive Encryption and see if it help you.

Do refer the article
Windows BitLocker Drive Encryption Step-by-Step Guide and check if it help you with the required information.

Keep us posted if you require further assistance.

 

Encryption

Hello Miriam,

For us to be able to isolate your concern why your devices page says it is not encrypted when you've turn on encryption, kindly answer these questions:

• Does this happen before you encrypt the device?
• Which Windows version currently running on your device?
• What troubleshooting steps have you tried so far?

We will be waiting for update.

 

Windows XP file encryption

My suggestion to you is to look into what kind of encryption the program used, and look for a way to break that type of encryption. Sorry I can't say a specific program for sure.