Windows 10: Designer Bluetooth Keyboard not connecting to HP

I have recently purchased the designer Bluetooth keyboard and mouse. The mouse has connected to my HP fully updated with no difficulties however my keyboard will not connect. When asking to put in the code it will continue saying 'unable to connect try again'. *Moved from Office insider.

:)

 

Can pair new Microsoft Designer Bluetooth keyboard - but not connect

Hi

I just bought a new Microsoft Designer Bluetooth desktop keyboard to use with my Dell XPS 15 9530.

I'm running Windows 10 and I'm able to pair the keyboard by going to settings and adding and adding a new bluetooth device. It prompts me to type in the passkey on the keyboard and press enter.

After doing so, the device is added to the device list and after (very briefly) being listed as "Connected" it switches to be listed as "Paired".

In this state, the keyboard doesn't respond to any input - even after power cycling it. The keyboard even keeps blinking in the Esc-key as if it's still ready to pair.

I've reset the Bluetooth adapter, run the troubleshooter and made sure that all of my drivers are up to date. Nothing helps.

Any good suggestions?

 

Connecting Microsoft Bluetooth Designer Keyboard

Hi,



Thank you for writing to Microsoft community forums.



You can Connect a Bluetooth device in Windows where the connectivity between your Microsoft Bluetooth device and your computer depends on your Bluetooth transceiver or in-built Bluetooth:
Connecting a Microsoft Bluetooth® device.



As you mentioned that you are not able connect your Bluetooth keyboard to your computer, I would suggest you to follow the steps mentioned in the articles:
Fix Bluetooth problems in Windows 10 and Troubleshooting
wireless and Bluetooth keyboard issues.



Regards,

 

Unable to connect Microsoft Designer Bluetooth Desktop keyboard and mouse.

Dear All,

I have just got my set of Microsoft Keyboard and Mouse Designer as well.

yes indeed it can be quite tricky.....

the best option I personally recommend is :

1. Go to your device manager

2. Under Bluetooth, scroll down the list of devices present there.

3. Perform a manual driver update (right click every single device) for all items there.

4. Restart your PC.

5. Discover your Microsoft Designer Bluetooth mouse and keyboard (before the update in Step 3, I have removed all the Microsoft designer mouse and keyboard drivers / removed the devices). - this time round, it should connect.

I am using a Lenovo Thinkpad T450s on Windows 10 64 bit using the Intel Bluetooth LE generic hardware.

hope this helps folks....