Windows 10: Desktop appearance

1 year old computer was working fine. Downloaded Libby app from Microsoft store. Desktop reverted to Tile Screen. Deleted those. Still have tile tool icons at upper left. Desktop image is washed out. Tried different image. Still washed out.

Anybody?

:)

 

Windows 10 - Icons appear on Desktop but not Desktop Folder

Hello Daniel,

Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family.

From the description of the issue, I understand that desktop icon shortcuts does not appear in the Desktop folder in Windows 10.

Before proceeding, please check if the same issue occur when logged in through a different user account.

Ref:
http://windows.microsoft.com/en-us/windows-10/getstarted-set-up-accounts

This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow
the below given steps:

• 
  Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
  
• 
  In Command prompt type
  sfc/scannow and press enter.
  
• Restart the computer.

If no corrupted system files were found in the previous state, then I suggest you to try the following steps:

• 
  Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
  
• 
  In command prompt, type the following commands and press Enter after each command:
  
  DISM.exe /Online /Cleanup-image /Scanhealth
  
  DISM.exe /Online /Cleanup-image /Restorehealth
  

• 
  Close the command prompt and restart the PC and check if it works.
  

Hope the above information was helpful. if you need further information, feel free to write to us and we would be happy to help you.

Thank you

 

How to remove en.softonic malware that appears on desktop periodically

A kind of malware has somehow gotten onto my win 10 PC. What I get is a small advertisment that pops up in the bottom right on my desktop... When I turn it off (clicking the corner X). It comes back again some time later but with different content.

I haven't timed it but seems lake maybe a 1/2 hr.

I've googled extensively but all the instructions I've found, tell you to use the windows uninstaller to uninstall softonic. And maybe some manual clean up after the uninstall. But there is nothing installed with `softonic' in its name and even when the ad is running there is no process running with softonic in its name.

All the google hits appear to assume the windows uninstaller will know about softonic. Even the manual parts of some of the hits appear to assume you have been successful in unintalling it.

The instructions also suggest several free malware removal products and claim any of them will remove it.
`Zema Anti-malware', `MalwareBytes' and `AdwCleaner'

I tried all those listed in one of the instruction sets, ran the scan but none of them found whatever is running the little softonic pop up ad.

This type of malware apparently falls into a category called a `PUP'.

I never found in the google hits what expected would be there somewhere. A list of steps to remove something like this by hand.

Can anyone here advise me?

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.