Windows 10: Desktop Internal Optical Drive not recognized by Windows 10

Problem - Desktop Internal Optical Drive not recognized by Windows 10.
System Configuration:
*-*-*HP Pavilion Elite AV976AV-ABA p6120t
*-*-*Device Manager shows no optical drive installed (with and without disk inserted)
*-*-*System Information APP indicates no optical drive (with and without disk inserted)
*-*-*Files/Directory Explorer indicates no optical drive (with and without disk inserted)
*-*-*Applications do not recognize the presence of an optical drive
*-*-*Computer BIOS (Legacy)
*-*-*-*-*-General Page indicates
*-*-*-*-*-1st Drive: HP SSD V300A
*-*-*-*-*-2nd Drive: HP DVD- RAM GH40 (Note: SATA Optical Disk)
*-*-*-*-*-3rd Drive: None
*-*-*-*-*-4th Drive: WDC WD6400AAKS-65A7B
*-*-*-*-*-Boot Priority Page
*-*-*-*-*-*-*1 - CD/DVD Group
*-*-*-*-*-*-*-*-*CH0 S HP DVD-RAM GH40L
*-*-*-*-*-*-*2 - SSD/HDD Group
*-*-*-*-*-*-*-*-*HP DVD- RAM GH40
*-*-*-*-*-*-*-*-*WDC WD6400AAKS-65A7B
When a bootable disk is present in HP DVD-RAM GH40L the BIOS successfully boots the computer to the inserted bootable disk.
When no bootable disk is present in HP DVD-RAM GH40L Windows 10 boots the computer without recognizing the HP DVD-RAM GH40L SATA Internal Optical Drive (as indicated above).
This same computer configuration worked normally with Windows 7. Windows 7 recognized the internal optical drive.
How do I report this Window 10 deficiency directly to someone at Microsoft who has the authority to correct Windows 10 and alleviate the problem?

:)

 

Is Microsoft aware of the Internal Optical drive not registering, showing, in Windows version 10 with an ASUS Laptop R503U

This procedure did not correct the problem, the Optical Drive (DVD CD Internal Drive) is not recognized by the Windows 10 operating system.

 

Windows DVD Player app doesn't work! WHY NOT???

I recently upgraded to WIN10 from 7PRO on my desktop pc.

I have the new Windows DVD Player app (free with 1st update) and Windows Media Player version 12.

Both programs launch but nothing happens when I put in a disc. Now
no DVD or CD will play at all. It's like my computer no longer recognizes it's own internal burner/player. In Device Manager there is no listing for an optical drive at all now after upgrading to 10. What in the world is going on?

Even with a disc in my optical drive and checking File Explorer, nothing shows. It really seems as my computer doesn't recognize it's own optical drive. In 7PRO everything in the optical drive always showed as (D drive , now with 10 it only shows my (C
drive and (J drive (backup), in no other possibilities to look (i.e. d,e,f,g,h drives), as nothing else is listed, and I see no way to add any of these drives to the search list.

Is there a fix for this?? Please help

 

Let me summarize: Your drive "HP DVD- RAM GH40" is recognized in the BIOS, but not in Windows.

I have solved this kind of problem just yesterday, see here: [FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window - AskVG

For the user yesterday, the solution was to run this .reg file, which will modify one value in the Windows Registry:

I don't say that it will necessarily help you as well, but it helped him. Apart from that the link contains a number of other possible solutions.

 

Thanks for the input Joergi,
I looked at my current registry with "regedit" (after first exporting a copy) and I do not have "\Control0" following "\atapi". What is your proposed modification? - Jim

 

Your problem possibly is slightly different. This definitely is the case, if your drive is not an ATAPI drive.

I would go through the hints on [FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window - AskVG and would see, if one of these helps. E.g. the Upper-/LowerFilter entries often cause this problem as well...

 

I tried randomly switching the SSD, HDD, and DVD Burner connections with the 4 available motherboard SATA connectors and found that when I changed the initial connections (as documented in the BIOS listing above) to the following, Windows 10 did recognize the DVD Burner and the SDD and HDD continued to work normally:
*-*-*-*-*-1st Drive: HP SSD V300A
*-*-*-*-*-2nd Drive: None
*-*-*-*-*-3rd Drive: HP DVD- RAM GH40 (Note: SATA Optical Disk)
*-*-*-*-*-4th Drive: WDC WD6400AAKS-65A7B