Windows 10: Desktop is unavailable

***Modify title from: window 10 not booting***


Hello,

My windows 10 on another laptop refuses to boot properly after the last update, the desktop location is lost, none of the functions work including the windows button and there is no internet access. no files can be found. I have tried advanced repair options, including using a system image on a USB, but nothing seems to work.

thank for any help!

:)

 

Desktop unavailable

Hi CalebWood,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below questions:

• Could you please help me with the make and model of the computer?
  
• Did you make any changes to the computer prior to this issue?
  

Desktop unavailable location which indicates an incorrect desktop location. Because system files gets corrupted. When the desktop location not available happens, you'll be presented with a blank desktop displaying no data and files.

Meanwhile, please follow the troubleshooting steps as mentioned below:

Method 1: Set desktop to default location.

• Open Task manager with ‘Ctrl+Shift+Esc’ and click on more details.
  
• Go to File Tab >Click on ’Run a new task’> type:
  Netplwiz.

Note: we will have to run each task in Admin Privilege, check the option ‘Create this task with Administrative privileges’.

• Select each user account and click on ‘Properties>Group membership>other’ and change the user account to Administrator by clicking on ‘Apply’ and ‘Ok’.
  
• Sign out from user account and sign in back.
• While signing in back to the computer, if you get ‘Unknown Hard error’ click on ‘ok’. (This will take some time to load the user account).
  
• After login, open Task manager with ‘Ctrl+Shift+Esc’ go to File>New task> Type ‘C:\’ (With admin privilege). This open File explorer go to This PC and Right click on
  Desktop>Properties>Location and click on Default location.

Method 2: In place upgrade.

Download Windows
10 ISO and do in place upgrade for Windows 10. For more details you can watch the
Windows 10 in place upgrade
video.

Note: The data will be safe, but to be on the safer side I request you to take the backup of your personal files, folders and documents before doing the in place upgrade.

Let us know if you need further assistance regarding this issue.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Roohi Taj S

Microsoft Community - Moderator

 

Wireless mouse "driver is unavailable" issues

Hi,

The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

• Open Device Manager.
• Look for Mice and other pointing devices and click it to expand.
• Check if there is a driver for the wireless mouse.

If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

Get back to us if you need further assistance.

 

C:\windows\system32\config\systemprofile\desktop is unavailable error on Windows 10

Hello Vik,

This C:\windows\system32\config\systemprofile\desktop is unavailable error may occur due to corrupt or missing Windows files.

To troubleshoot the issue, you can follow these simple steps:

• Open File Explorer and navigate to: C:\Windows\system32\config\systemprofile and check if it has the
  Desktop folder there.
• If the Desktop folder does not exist, then create a new folder and rename it as
  Desktop or copy it from C:\users\Default\Desktop.

Note: By default, C:\Users\Default is hidden. To unhide click on the View tab and check the
Hidden Items box.

After you have created the folder, it is required that you give full permission to the folder. You can follow these steps to give full permission:

• Right click on the folder, select Properties then click on the Security tab.
• Click on Edit.
• On the Permissions for Desktop window, select Everyone and then click on
  Add.
• In the Enter the object names to select dialog box, type
  Everyone and click on Check Names.
• Click OK.

If you need further assistance, let us know.