Windows 10: Desktop keyboard not working in Bitlock screen

My Desktop is in a Bitlock environment. I found the recovery key in my Microsoft account via my mobile device. However, my desktop keyboard does not work, and I cannot key in the recovery key.

:)

 

Lenovo M700 keyboard not working at bitlocker recovery screen.

I have a lenovo M700 desktop with bitlocker enabled. I have the recovery key. when the machine boots up, it stops at the recovery screen but no numbers will appear. Have tried wired ps2 keyboard, wired usb keyboard and wireless usb keyboard. All 3 work to enter the bios but none work on the bitlocker recovery screen. in the bios, the capslock and numlock work. at the bitlocker recovery screen, neither change their status. What is the easiest way to recover the data from this boot drive?

 

Lenovo M700 keyboard not working at bitlocker recovery screen.

Hi Greg, thank you for the suggestions, some of which I have already found myself but to no avail.

When it is sitting at the recovery screen there is no ease of access button, and no mouse indication and no keyboard functions. All mouse and keyboard functions work in the bios of the machine.

The enumeration setting, while not the same as described because that is for a thinkpad and this is a desktop, there was a spot giving the same kind of information, but it had no impact on the issue. Still no go.

As this is the boot drive, I could remove it, install a new drive and install windows 10 on it and then connect the old drive and see if I can gain access to the files. Have not tried that and was sort of looking for that as a suggestion to a process to recover the data and potentially turn bitlocker encryption off for this drive.

 

USB keyboard not working in the bit-locker screen

USB keyboard not functioning in Bitlocker screen on boot up

The situation:

- first time setting up Bitlocker on home desktop for the C: drive

- enabled Bitlocker without TMP security through group policy + set-up a pin code

- pc has "Fast Boot" setting turned on

Problem:

- on reboot Bitlocker screen appears asking for PIN code. BUT, USB keyboard does not function.

- I cannot enter the PIN, I cannot enter BIOS

Tried all available usb ports on the tower to no avail. Have been searching the internet, but so far the solutions are: "try the on screen keyboard" (no can do, this is not a Surface), or "go to BIOS" (no can do, keyboard not working during that step of the boot up presumably due to Fast Boot), or "change X setting in group policy" (no can do since I can't get past Bitlocker screen).

Very much in need of help as desktop is currently unusable.