Windows 10: Desktop Logins As New User

Have an issue where my desktop logins act like we're a new user. All document / file directories are gone, etc.


Login this morning was fine. Ran a folder scan prior to installing a new app. Encountered a "Can't open …" message for windows defender so rebooted.


On logging in, observed "welcome to windows" text and something about updates. Then an edge browser page for "Welcome to windows". Desktop is the blue windows image with app icons; not my folders / documents I was expecting.


Checked recovery options and there's a message stating "this option is no longer available because you PC was updated more than 10 days ago." Odd, because the update history shows windows defender security update KB4052623 Version 3.18.1911.3occurred this morning 1/8/20.


I have a backup connected that requires me to activate when I login. I'm hesitant to do that in case the new login overwrites it's setup on continuous backup my old files with this new profile.

Any recommendations on how I can restore my original desktop documents?


Thank you.

Jon

:)

 

Cannot Login with New User Account in Windows 10

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

• 
  What exactly happens when you try to login with new user account?
  
• 
  Are you getting any error message?
  
• 
  Since when are you facing this issue?
  

I suggest you to Enable
the built in Administrator account in Windows 10, and then try to create new user account and check if it helps.

I suggest you to refer the steps below and check if it helps

• 
  Press Windows+ X, select
  Command Prompt, and then click Run as Administrator.
  
• 
  When you are prompted by User Account Control, click Continue.
  
• 
  At the command prompt, type net user administrator /active: yes, and then press Enter.
  
• 
  Type net user administrator
  <Password>, and then press Enter.
  
  Note In this command, <Password> represents the actual password that you want to set for the administrator account.
  
• 
  Type exit, and then press Enter.
  
• 
  Log off the current user account. And login and check whether your able to login to windows or not.
  

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

 

Cannot create a new user account that can be login.

Michelle, I followed exactly all your steps and when in Safe Mode login to the new user account, the same error message about profile service failure appeared. What do you suggest next.

 

Windows users at login

I cannot see all of my user accounts on the login screen on a new Windows 10 laptop. I have an account for my son and it does not appear as a user on the login screen. It is listed if I display the users with the CMD prompt. The only account I see is my
account which is an admin. His account is a user. All the suggestions I've seen are not available on home edition.