Desktop PC - Black Screen White mouse cursor

Discus and support Desktop PC - Black Screen White mouse cursor in Windows 10 Support to solve the problem; Hello from a new guy on your forums who lacks advice and help. Probably you have heard it before here, as it's a common problem. Let me introduce you... Discussion in 'Windows 10 Support' started by donblunt, Jul 31, 2018.

  1. donblunt Win User

    Desktop PC - Black Screen White mouse cursor


    Hello from a new guy on your forums who lacks advice and help.
    Probably you have heard it before here, as it's a common problem.
    Let me introduce you to my issue.
    I'm an IT within a shipping company, and i face the mentioned issue with an onboard computer.
    Starting with, the computer with the issue is an HP ProDesk 400 G3 with Windows 10 Pro.
    Additionally i have to mention that i cannot connect remotely, neither have physical access to computer, computer is offline though no Updates are installed.
    Below i'll mention all the steps that have been followed.
    - Windows key + P , for the Project menu. All options tried, with no result.
    - Tried to enter Safe Mode with same outcome. On Login screen only white mouse cursor appearing.
    - Tried Automatic repair with unsuccessful outcome.
    - Tried to System Restore. No restore points available.
    - Blind login first by pressing Space, CTRL and entering password. Unsuccessful result, white cursor showing.
    - Run Command prompt, the sfc scan command. Awaiting results from vessel.

    I really need your experience and help on this.
    Your prompt replies are highly appreciated.

    :)
     
    donblunt, Jul 31, 2018
    #1
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Desktop PC - Black Screen White mouse cursor

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