Windows 10: Desktop PC Shutdown Randomly

My PC has been shutting down randomly. The PC ran for a while but the screen was off. I had to manually turn off the power button on the back of the PC to cut the power and hit the power button to turn on the PC to restart. I reverted the Windows update to a previous version, let see how it turns out.


System Information:

OS Name Microsoft Windows 10 Pro

Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-9P5QLA0
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X570 UD
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 9 3950X 16-Core Processor, 3493 Mhz, 16 Cores, 32 Logical Processors
BIOS Version/Date American Megatrends Inc. F11, 12/6/2019
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product X570 UD
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.1411"
User Name DESKTOP-9P5QLA0\TriCityPC
Time Zone Pacific Daylight Time
Installed Physical Memory RAM 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 56.4 GB
Total Virtual Memory 64.1 GB
Available Virtual Memory 52.6 GB
Page File Space 200 MB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/devices detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

:)

 

PC is Suffering Unexpected Shutdowns

So its been almost two weeks since i last posted and since my PC has shutdown unexpectedly... My original plan was to play around with the RAM to see if that was the issue but after a few days of no shutdowns i figured i would see if the CMOS clear and repairing the corrupt OS had fixed the issue. As i already said its been almost 2 weeks since i first made theses changes and i was fairly certain it had fixed the issue...Unfortunately my PC did shutdown unexpectedly today while i was at work. It seems pretty ridiculous to me that the PC could be on for almost 2 weeks straight and have no issues then just randomly shutdown...I ran the SFC scan to make sure nothing had gone wrong with the OS and it reported no issues. My next step i guess would be to try and eliminate the RAM as the issue but honestly i find i very hard to believe that's the issue after the PC was on for 2 weeks. Surely if this was a hardware issue i would have more regular shutdowns...or at least shutdown while im actually using the PC...What do you guys think?

 

ShutDown button in desktop (Win-10)

yeah it works but i have another problem with this combination.

Shutdown/Restart shortcut force windows to shutdown without letting other apps to save their data, that is a bit nuisance.

for eg:

Utorrent is force closed and when i start the pc, it re-calculate all the toorents in the list even those that are already downloaded and currently in seeding state. It happens when utorrent is not closed properly.

So is there any way to NORMALLY shutdown/restart/loggoff/lock windows pc?

 

My pc takes for ever to shut down when i restart

Suggest cleaning up your startup list .There may be many services / Apps you can remove on startup which is not needed on boot or during shutdown.
Before you shutdown the Pc check what is running in Task Manager as a program or service in not killing the process on shutdown

Would suggest cleaning up running apps and services -Autoruns, StartupMonitor,HighjackThis,
Malware Scan - Malwarebytes,ADWcleaner, Combofix