Windows 10: Desktop screen is black and right click does not work.

Hi,

I used to see icons on my desktop and today, they disappear altogether. There is a side bar you work with and I don't feel comfortable.

The screen is black and if I right click on screen, it does not work and nothing is coming up to chose. When changing screens, I see glimpse of icons on the desktop momentarily.

So, my true desktop screen seems to be covered by this new black screen with left side bar.

I am a novice.

:)

 

Right click does not work on desktop and there are no icons

To make a long story short, the folks at my local Microsoft store reset my computer, as the last update corrupted the OS.

Since then there are no icons on my desktop, and right clicking on the desktop does not work to bring up the context menu for the desktop. Yes, the right click does work on other locations.

I have already changed the mouse.

 

Right click does not work on desktop and there are no icons

Hi,

Thank you for posting your query in Microsoft Community. I understand the inconvenience caused to you and will assist you in solving the issue.

I suggest you to perform the methods provided below and check if it helps.

Method 1: Run SFC (System File Checker) scan.

• Right click on Start button and select “Command Prompt (Admin)”.
• Type “sfc /scannow” and press Enter.
• After the scan is complete, type “exit” and press Enter.

For more information about SFC scan, click on the link below:

https://support.microsoft.com/en-us/kb/929833

Method 2: Perform Disk Cleanup.

I suggest you to refer the link below and run the Disk Cleanup.

http://windows.microsoft.com/en-us/windows-10/disk-cleanup-in-windows-10

Hope the information is helpful. Keep us posted on the status for further assistance.

 

Few questions, what did you mean by a sidebar ? If screen is blank do not think clicking it will help. What do you mean by changing screens, monitors ?

 

The screen where Windows 10 icon is has 4 lines on top then switch to turn off. Then right on top are three horizontal lines, which I click to get some icons down the left side of the black screen. Desktop does not respond to the right click of the mouse.

When I am switching screen, then I see the old icons on the desktop momentarily.

 

Do microsoft have help line please?

 

Are you using any type of third party software for icons ? Taskbar show at the bottom, is Task View on taskbar selected ?
Update Display Adapter drivers recently since Windows 10 ? Still not sure what you mean by switching screens, have 2 monitors on one Video card ? Not sure how well microsoft will help you over the phone or online, but you can try https://support.microsoft.com/en-us