Windows 10: Desktop wallpaper photo horizontal line flickering, Surface Pro 3, W10

Hi all, thanks for clicking my thread.


I'm using a Microsoft Surface Pro 3, brand new with Intel HD Graphics 5000. I used the Intel Driver Update Utility, and it indicates that no drivers are available for my product, though I did notice that my current display adapter driver version (20.19.15.4331, 11/18/2015) is not one of the 4 listed in the sticky on this forum.


There is a peculiar problem with the display. Right when I booted up the device for the first time, I got one of those "Display drivers stopped working but recovered" error messages, and then I noticed some flickering horizontal lines appearing up and down the right third of the screen. After a little investigation, I found out that it only occurs when the desktop is visible (visible whatsoever, even if there is a window open obscuring a little of the desktop, but not maximized fully, so as to allow part of the desktop to be visible), and when the desktop features a wallpaper photo. If I switch the desktop to a solid color, there's no problem. But, if I use a photo as I like to do, and if the desktop is allowed to show, the flickering continues.

I'm linking to a phone video that shows the problem, because I haven't been able to figure out the Windows 10 screen capture software yet. It's hard to describe in any way other than "horizontal lines flickering".

[youtube]QjFNcUqjQ7E[/youtube]


I'm hopeful that this isn't a serious issue, because it's only happening in such a narrow set of circumstances. I'd really like to not have to send this pretty device back so soon!

Thanks again for stopping by to read about my issue!

EDIT: Here's an update. I ran the Surface Diagnostic Toolkit, and found out during the display artifact diagnostic that a mid-grey (luminosity 184/250) background seems to be the culprit, resulting in a ton of magenta lines to flicker up and down the height of the screen about 1/3rd from the right edge. Is this a returnable offense, or something that can be fixed?

EDIT2: It also seems to be affiliated with device heat, since it takes a little while for the display errors to crop up after booting. Any advice?

:)

 

Windows 10: Who Have Surface Pro 3 Theme Pack.

Original Title: Who Have Surface Pro 3 Theme Pack

Who Have The Surface Pro 3 Wallpaper? I Want The Surface Pro 3 Wallpaper As Theme Pack.If Someone Computer Is Surface Pro 3 In Windows 10 ,Please Answer Me As Fast As Possible.

Tips:The Surface Pro 3 Theme Must Save As Windows Desktop Theme Pack File.

 

"Could not find the recovery environment": How to reset after directly upgrading via Windows Media Creation Tool without external boot media?

The issue was "resolved" by returning the computer, getting my money back, and not using the Surface Pro 3. Technically this is a failure, not a proper resolution: Either Microsoft failed to design a working product, or the Japanese company working with
this Japanese university failed to sell us a working product. (The replacement displayed a glitchy lock screen -- flickering red-green horizontal lines -- so I also returned it, rather than risk a display hardware failure. Both models we tried came with 8.1
Pro installed, requiring a 10 Pro upgrade, rather than coming with 10 Pro installed from the beginning. I wonder if the 8.1 Pro Surface Pro 3's are incompatible with Windows 10 Pro.)

I am not certain whether I should wait and try the Surface Pro 4. I hope the Japanese version will have Cortana, and that I will be able to set it to American English mode, but with Japanese location support (i.e. talk in English about Japanese locations
including correct Japanese pronunciation for the business names, etc, so it would sound something like: "Cortana, where is the closest ヤマダ電機?").

 

If it is new take it back immediately, to a MS Store if possible , so you will get a new one , 1st 30 days I think is the limit , after that you will only get a Refurb.Unit instead.

It sounds and looks like a VideoCard Issue , it is overheating and artifacting etc

I have the Surface 3 BTW.... there were updates last week but I think you have a Hardware Issue not a driver Issue , but can't hurt to Check.

Microsoft Surface Pro 3 update history | Surface firmware updates