Windows 10: Device ACPI0011 not loading with error code 10

Hi,I'm a BIOS developer, and I'm implementing a custom ACPI table for HID buttons, using GPIOs. Below you find the sample ACPI table that I'm currently using, created following this documentation https://learn.microsoft.com/it-it/windows-hardware/drivers/hid/acpi-button-device:Scope\_SB{ DeviceBTNS { Name_HID, "ACPI0011" Method _STA, 0, NotSerialized // _STA: Status { Return 0x0F } &nb

:)

 

Bluetooth device shows "Code 39" error in Device Manager on Windows 10 laptop

I'm encountering an issue with my Bluetooth device on my Windows 10 laptop. In Device Manager, the Bluetooth device is displaying an error message: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

Here are some additional details about the problem:

• My laptop model is HP R007tx, and it is Bluetooth-capable.
  
• Despite the Bluetooth hardware being present, the device manager shows this error, indicating a problem with the device driver.
  
• When attempting to troubleshoot, I found that the Bluetooth driver's digital signature cannot be verified, suggesting a revoked signing certificate.
  

I've already tried the following troubleshooting steps without success:

• Reinstalling Bluetooth drivers obtained from the HP support website.
  
• Updating Windows and checking for driver updates.
  
• Restarting the laptop multiple times.
  
• Checking for dependencies and performing a System File Checker scan.
  

Despite these efforts, the error persists, and I'm unable to use Bluetooth functionality on my laptop.

Can anyone provide guidance on how to resolve the "Code 39" error with the Bluetooth device driver? Is there a way to address the issue with the driver's digital signature or any other troubleshooting steps I can try?

Your assistance would be greatly appreciated. Thank you!

Laptop details:

• Make and model: HP R007tx
  
• Operating system: Windows 10
  
• Bluetooth device error: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
  

 

Error 10 (device doesn't start) while trying to load a VCP to a USB serial converter on Windows 10

HI Joost,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the USB device on your computer. Do not worry we will help you with this issue.

Do let us know the following to assist you better with this issue:

• Is this issue specific to the device (Are you able to connect any other device to your computer)?
• Were you able to see any error code/ error message along with Error 10?
• What is the make and model of your device?

Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run Hardware and Devices troubleshooter as it checks
for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner.
  
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: I suggest you to refer to the Microsoft support article, refer to the section Error code: 10, try the troubleshooting steps suggested and check if it helps.

Error codes in Device Manager in Windows

Step 3: I suggest you to download and install the pending updates on your computer.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Get back to us with an updated status of this issue for further assistance.

 

All USB storage devices have code 39 error

Hi Ilya,

Please answer these questions to assist you better.

• Do you get same error codes in the Device manager too?
• Does this issue occurs in other hardware components like keyboard and mouse?
• What is the make and model of your computer?
• Do you get same error when you connect your extenal hard drive to a different computer running Windows 10?

I appreciate the troubleshooting steps you have tried to resolve the issue.

I suggest you to check in Device Manager and check if you get the same error code. If yes follow link and perform the troubleshooting steps suggested under
Code 39

Error codes in Device Manager in Windows.

Error codes in Device Manager in Windows - Microsoft Support

Do let us know if the same code 39 shows under all USB storage devices. Thank you.