Windows 10: "Device has stopped responding or has been disconnected" error pops up randomly.

Discus and support "Device has stopped responding or has been disconnected" error pops up randomly. in Windows 10 Drivers and Hardware to solve the problem; Multiple windows of the error message randomly popup simultaneously even when not trying to access any of the files from the device or transferring... Discussion in 'Windows 10 Drivers and Hardware' started by h_kesh, Aug 18, 2021.

  1. h_kesh Win User

    "Device has stopped responding or has been disconnected" error pops up randomly.


    Multiple windows of the error message randomly popup simultaneously even when not trying to access any of the files from the device or transferring data. I tried another device and the same thing happened. The error message for the 2nd device also started to show up along with the 1st device's, even after unplugging it. Opening up images from these devices shows "corrupted data or device not responding" error on photos app but is fine on opening with other apps.Cable and ports are not the problem. I tried uninstalling driver from device manager too. Tried cold and hot boots on both the pc and

    :)
     
    h_kesh, Aug 18, 2021
    #1
  2. fdmillion Win User

    Windows 10 stops responding to HID input devices

    Bear with me, because I've done some of my own troubleshooting to no avail.

    My workstation runs Windows 1607.14393 with all current updates. The machine is a Dell Precision T5600 desktop with dual E5-2620 CPUs and 48GB of RAM.

    The symptom: After a random period of time (a few days on average), either the keyboard or the mouse on the system will stop responding. The machine will not accept any input from the affected device. It can be any HID device and it is only one device at a time - I have deliberately left two keyboards and two mice connected and when the problem occurs, one of the four devices stops working but the other three remain active.

    When the device stops responding, unplugging and replugging any HID device also causes it to stop responding. For example, if I have two of each device connected and one mouse stops responding, disconnecting the other mouse and reconnecting it causes that mouse to stop responding. No hardware insert or disconnect sounds are played.

    In Device Manager, when this occurs, there are several HID "consumer control devices" with exclamation points on them. All of them have an error message reading "No drivers are installed for this device." When looking at the USB VID/PID of the devices with errors, they are always those of the device(s) which have either stopped responding or were disconnected and reconnected. Obviously when the HID stack is functioning, these same devices appear in Device Manager but do not have any errors associated with them.

    I tried to uninstall the devices thinking perhaps this would kick Windows into resetting the devices after a disconnect/reconnect. However, the "removing device" dialog stays on screen indefinitely and never concludes. I have waited over a half hour.

    In either case, as soon as the HID devices start misbehaving, it is no longer possible to reboot the machine. The machine will hang at the Restarting screen with the spinning circles. I have left it here for over an hour.

    No events whatsoever appear in any of the event logs. I have accessed the logs while a device had failed, and also after a reboot, and saw nothing at all appearing.

    The only remediation I have is to force-reboot the machine by physically powering it off.

    This has been going on for about 2 weeks now. The problem even caused a hang on the restarting screen due to an automatic update happening while I was away from the machine. The update did seem to finish successfully after I hard-rebooted the machine.

    Does anyone have any advice on further diagnostic steps I can take to figure out the problem? Reinstalling the OS would be extremely tedious at this point given that I have some licensed applications which would require me to contact vendors and "explain myself", as well as a lot of configuration customizations which would take a long time to repeat.
     
    fdmillion, Aug 18, 2021
    #2
  3. dalchina Win User
    Audio services not responding - Audio randomly stopped working

    Try the equivalent on your system of this (not all terms may precisely match your setup)
    (from Guide: How to Fix Audio Not Working in Windows 10 : Windows10)

    Note: as you may have found, a number of threads on this topic are unsolved.

    You may wish to consider doing an in-place upgrade repair install if no solution is found.

    Also consider the possibility of hardware failure. You could check the card is seated, cables secure.
     
    dalchina, Aug 18, 2021
    #3
  4. 3870x2 Win User

    "Device has stopped responding or has been disconnected" error pops up randomly.

    Raid-0 Randomly Disconnects

    Asus maximus iii with PII 945
    Raid-0 configuration with 2x seagates

    The hard drives will randomly disconnect and reconnect. This is a huge problem when playing a game and it suddenly errors out because the hard drive will disconnect, then immediately reconnect.

    I am going out to get some better SATA cables (these are questionable).

    Any ideas why this would happen?
     
    3870x2, Aug 18, 2021
    #4
Thema:

"Device has stopped responding or has been disconnected" error pops up randomly.

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