Windows 10: Device Health

Windows defender flagged up a trojan virus on my windows 10 computer earlier today, I've ran several scans through the windows 10 settings ranging from full to offline, it removed and quarantined 3 files which seemed to be the issue. After having done this and no more issues being flagged by windows defender, I took a look at task manager. processes that I previously never encountered when opening task manager are now running, I'm not sure if this is even an issue but felt it would be better to ask rather than just leave it be. Most of the processes when inspected using right click and then pr

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Device Performance & Health feature

This can be an issue with the old driver, update or hardware. However, for us to fully identify what is causing the issue, we may need to perform some troubleshooting steps. Please follow the steps below and check if it helps:

Step 1: Use System File Checker to check for system file corruption.

• Right-click (or press and hold) the Start 
  button, then select Command Prompt (Admin).
  
• Enter sfc/scannow(note the space between "sfc" and "/").

Step 2: Perform a clean boot. It will start Windows by using a minimal set of drivers
and start up programs. It will also eliminate software conflicts that could occur when you install a program, or an update, or when you run a program in Windows.

Once done, check if your Device Performance & Health will work and generate a report.

Let us know the result of the suggested steps.

Thank you.

 

Device and performance & health

Hi,

The result of the Health report is indicative of an issue with the device drivers. To better understand your concern, we'd like to know the following:

• If you're able to check if there are pending updates per device driver on your PC. To do this, see screenshot below.

• If you're able to see the details of the Health report by clicking the Learn more button.
  

• The last activities that you've performed on your device prior to your concern.
• If you're referring to the Hardware and Devices troubleshooter when you mentioned about running the troubleshooter.
• The version of Windows 10 that you're using on your device. To check this, you can perform the steps posted on this
  
  link.

We look forward to your response.

 

Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

We appreciate your time responding back to us. At this point, we would suggest that you access the built-in Administrator account to and check if you would be able to perform a Health Check from it. Here are the steps on how to enable the built-in Administrator
Account:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:yes and hit
  Enter.

After completing these steps, you should see a message that you've done the command completed successfully. Sign out from your current user profile and you'll see the Administrator account as one of the choices.

Let us know if you would be able to perform a system health check on your account and we'll assist you with the next steps needed.

Once you're successful with performing a health check on the Administrator account, we would suggest that you disable it from your personal user profile by following these steps:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:no and hit Enter.

Let us know how it goes and we'll assist you further.