Windows 10: Device Migration

What would prevent a device from being migrated and is this really a problem?

:)

 

Device could not be migrated....

Hi Henrik,

For us to isolate the issue and better assist you regarding your concern, we would like to ask some additional information:

• Does it happen every time you use video call on Skype?
• Have you done any changes on your computer prior to the issue?
• Have you tried updating any drivers?

We suggest that you try the troubleshooting steps provided by AntonyJose on this

link.

We will wait for your response.

 

device not migrating?

Hi Catrina,

Thank you for your interest in Windows 10.

I can understand, how frustrating it can be, when things don’t work as expected.

I'd be glad to help you.



I would suggest you to try these following methods and check, if the issue still persists.

Method 1:



Hardware and Devices troubleshooter.

Try to run the Hardware and Devices troubleshooter, the steps are mentioned below:



1. Type ‘Troubleshooting’ in the search bar and press Enter.

2. Click on ‘View all’ on the left panel of the ‘Troubleshooting’ window.

3. Click on ‘Hardware and Devices' and follow on the screen instruction.

If the issue still persists, follow the Method 2.

Method 2:

Check, if there is any error listed or the status of the device in Device Manager:

a. Press Windows key + X and select
Device Manager.

b. Expand “Universal Serial Bus controllers” and right-click on the drive.

c. Select Properties and check, if the device is working properly under
Device Status.

If the device isn’t working properly, there will be an error listed with a yellow exclamation mark. Please get back to us with the error.

If the issue still persists, follow the Method 3.

Method 3:

Step 1:

Uninstall and reinstall the Universal Serial Bus controllers driver and check, if it works. Refer to the following steps to uninstall the Universal Serial Bus controllers driver from the Device Manager.



a. Click on Windows key + X and then, select Device Manager.

b. Locate and expand “Universal Serial Bus controllers” in the Device Manager Window.

c. Right-click on the “Universal Serial Bus controllers” and click on “uninstall".

d. Restart the computer and check, if it works.



If the issue still persists, follow the step 2.



Step 2:



Install the latest Universal Serial Bus controllers driver in Compatibility mode:



I suggest you to download the Latest Universal Serial Bus controllers driver from manufacture's website and install it in compatibility mode.

1. Right click on the setup file of the driver and select Properties.

2. Select Compatibility Tab.

3. Place a check mark next to Run this program in

Compatibility Mode and select the operating system accordingly from the drop down list.

4. Let the driver to install and then, check the functionality.

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you.

 

Display was not migrated

Hi,

I understand the above solution didnt work so as to next step in solving your issue I suggest you follow the below.

Step 1:

Go to search box next to Windows icon and type Device Manager

Step 2:

Under Device Manager expand Display Adapter

Step 3:

Right-click on Adapters listed one by one and select Properties

Step 4:

Select the Drivers tab

Step 5:

Click on Uninstall Device

Step 6:

Repeat step 3 to 5 for all listed adapters under Display Adapter

Step 7:

Restart PC and verify

Let me know the status after performing the above.

Regards

Shuaib

Independent Advisor