Windows 10: Device Missing from Microsoft Account

I'm trying to help my uncle activate Office 2021.I believe the problem is his device laptop shows it was set up with and is using a Microsoft account but does not show up on his Microsoft account's device list. His laptop shows an error "You need to update some info for your Microsoft account." All attempts have failed to resolve the problem.I've searched quite a bit but have been unable to fix the problem.How can his device be added to his MS account without deleting his account on his laptop?Thank you for any help!!*** Email address is removed for privacy ***

:)

 

Unknown devices on my Microsoft account

Hello Flemmingk,

Could these other devices be from friends that you may have signed in to your Microsoft account on for something?

Either way, you can remove these devices.

*Arrow Microsoft Account - Remove Devices User Accounts Tutorials

Afterwards to be safe, I would recommend to change the password of your Microsoft account, and enable two-step verification if you haven't already.

Change Password of Account in Windows 10 User Accounts Tutorials

Turn On or Off Microsoft Account Two-step Verification User Accounts Tutorials

 

Unknown devices on my Microsoft account

Thanks Brink
I get different reactions every time I try to delete a device, but the result is that I cannot remove the devices.
I'll go back to local accounts and delete the Microsoft account.
I changed to Microsoft account because I wanted to use the Continue on PC feature. This feature doesn't work so I think that I'll just forget about it.
Thanks for your interest.

 

Unable to add a device to Microsoft account

Hi,



Thank you for writing to Microsoft Community Forums.



Ideally, when we sign in to a device using the Microsoft account, the device is already added to the Microsoft account. However, as you have mentioned you are unable to add the device to the Microsoft account after removing it. We would suggest you
to try converting the account as a local account and then converting it as a Microsoft account. This should add the device to the Microsoft account. Kindly refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and select
   Your info on the left pane.
   
3. Now, click on Sign in with a local account instead and follow the on-screen instructions.
   
4. Once the account is converted as a local account, sign in to the account, go to settings and click on
   Sign in with a Microsoft account.
   
5. Follow the on-screen instructions to convert the account. Once the account is converted as a Microsoft account, the device will be listed in your Microsoft account.
   

Meanwhile, we would like to know the following details to assist you with the Minecraft issue:

• How are you trying to install Minecraft?
  
• Which edition of Minecraft are you trying to install?
  

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator