Windows 10: Device Not Migrated

I have a dell Inspiron 3265 which I am using dual monitors. This has been working ever since I hooked them up. My all-in-one has an hdmi port on the back and I am running an hdmi to dvi cable to the acer monitor for this setup. Again, this has been working since I originally hooked it up. On November the 29th I got an automatic update from windows update and since then my second monitor has not been working. I have tried to go back to a restore point before the update and my second monitor is still not working. When I go to the device manager my second monitor has "device not migrated" in the event log. I have update the drivers for the monitor and the adapter. Also I have updated all the chipset drivers and bios for my Inspiron 3265. I have tried all the tips and tricks that I know and nothing is working. I need help!!!


Thanks,
Brad

:)

 

Device could not be migrated....

Hi Henrik,

For us to isolate the issue and better assist you regarding your concern, we would like to ask some additional information:

• Does it happen every time you use video call on Skype?
• Have you done any changes on your computer prior to the issue?
• Have you tried updating any drivers?

We suggest that you try the troubleshooting steps provided by AntonyJose on this

link.

We will wait for your response.

 

device not migrating?

Hi Catrina,

Thank you for your interest in Windows 10.

I can understand, how frustrating it can be, when things don’t work as expected.

I'd be glad to help you.



I would suggest you to try these following methods and check, if the issue still persists.

Method 1:



Hardware and Devices troubleshooter.

Try to run the Hardware and Devices troubleshooter, the steps are mentioned below:



1. Type ‘Troubleshooting’ in the search bar and press Enter.

2. Click on ‘View all’ on the left panel of the ‘Troubleshooting’ window.

3. Click on ‘Hardware and Devices' and follow on the screen instruction.

If the issue still persists, follow the Method 2.

Method 2:

Check, if there is any error listed or the status of the device in Device Manager:

a. Press Windows key + X and select
Device Manager.

b. Expand “Universal Serial Bus controllers” and right-click on the drive.

c. Select Properties and check, if the device is working properly under
Device Status.

If the device isn’t working properly, there will be an error listed with a yellow exclamation mark. Please get back to us with the error.

If the issue still persists, follow the Method 3.

Method 3:

Step 1:

Uninstall and reinstall the Universal Serial Bus controllers driver and check, if it works. Refer to the following steps to uninstall the Universal Serial Bus controllers driver from the Device Manager.



a. Click on Windows key + X and then, select Device Manager.

b. Locate and expand “Universal Serial Bus controllers” in the Device Manager Window.

c. Right-click on the “Universal Serial Bus controllers” and click on “uninstall".

d. Restart the computer and check, if it works.



If the issue still persists, follow the step 2.



Step 2:



Install the latest Universal Serial Bus controllers driver in Compatibility mode:



I suggest you to download the Latest Universal Serial Bus controllers driver from manufacture's website and install it in compatibility mode.

1. Right click on the setup file of the driver and select Properties.

2. Select Compatibility Tab.

3. Place a check mark next to Run this program in

Compatibility Mode and select the operating system accordingly from the drop down list.

4. Let the driver to install and then, check the functionality.

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you.

 

Bluetooth device migration.

Hi FredOlson1,

Sounds like a Bluetooth driver conflict to me. Did you make any changes on your laptop prior to the issue? What is the build and version of your Windows 10? In the meantime, kindly follow the steps below:

Step 1: Lets remove the Megacra sound bar from your Bluetooth device list.

1. Select Start > Settings > Devices >
   Bluetooth & other devices.
2. Select the paired Bluetooth device that you want to remove > Remove device >
   Yes.
   
   Restart your laptop.

Step 2: Download and install the latest Bluetooth driver directly from Dell support website.

Step 3: Pair again your Bluetooth device to your laptop. Kindly check for the device manual for the instructions.

You may also want to check this article for the list of troubleshooting steps to fix Bluetooth connection issues.

Kindly update us with the results.