Windows 10: Device showing there is no internet

Hi, I have another peoblem and it shows that my deffice is offline/ has no network, here is a screenshot:Its very annoying because apps like spotify are set to offline mode because it has ''no internet access'' but every other app works fine.

:)

 

Dongle is working properly but showing no internet

Hi Monica,

Just to clarify, are you using a WiFi dongle to connect to the internet instead of the built in WiFi adapter of your device? Or are you using a desktop PC and is the WiFi dongle to connect to the internet? For now, what we can suggest is to follow all of
the recommended troubleshooting steps on this article to resolve the issue. Be sure to click
Show all to see all of the instructions. Please follow all of the recommended so we could troubleshoot further.

If the issue would still persist after doing all of the steps, please answer these questions:

• What is the make and model of your device?
• Were there any updates/changes to your device prior to the issue happening?

We'll be waiting for your updates.

 

My laptop is not showing other devices or unknown devices

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

Some devices might be listed under hidden devices in Device Manager, I suggest you to open Device Manager then click on View option and click on Show hidden devices. Once it is done, check whether you can find the device.

As an initial step of troubleshooting, I suggest you to try connecting the device with other USB ports and check if it is detected (If you are connecting through USB).

Also, try updating the USB drivers and check if it helps. Follow the below steps.

-Open Device Manager.

-Find and expand Universal Serial Bus controllers.

-Right-click on each driver listed and click on Update Driver Software

-Restart the system after updating the drivers.

-Try connecting the device and check if the issue still persists.

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

 

Internet Connection

• 
  Community
  
  I was not able to work on this issue yesterday ( busy for a 90 year old). This evening I was able to take the steps that were suggested in your email.
  
  When I use “Device Manager” I click “ Network Adapters” I see “ Wifi” but not Eternet in this list. On the “Settings” I click “Wifi” which shows the “On' button.
  

I click” Show available networks”. I wanted to capture the page that is shown, but it will not show. The top line is Network ( connected) but course I have the Ethernet cable connected. Also showing Is Five “ Broadband connections” At the bottom is
“ Network and Internet settings” I hope for your continued help.