Windows 10: device wont unmute

i did the troubleshoot and it told me it unmuted my device but it didnt. the mute button on my keyboard is glowing and on the speakers in thetab in the bottom of my screen wont unmute no matter how i pressed it. how do i fix this?

:)

 

speakers wont "unmute" on taskbar

our volume on speakers is in mute position and it wont unmute if we go into setting it will play test sounds but wont unmute on task bar and we cant hear

 

Can't unmute microphone?

Hi,

In general, the microphone is on mute. We'd like to clarify following steps that you've done and ask you a few questions:

• When you unmute the microphone, is it via Recording tab under
  Recording devices?
• What troubleshooting steps have you done so far?
• Are there any newly installed applications that may have caused this?
• Is this an on going issue or recent?
  

 

unmute microphone in taskbar

Hi Ruth,

This issue might have been caused by a misconfigured settings or incompatible driver. For us to unmute the microphone, please follow these steps:

• At the system tray, right-click on the volume icon.
• Select Recording devices.
• On the Sound window, make sure that you are on the Recording tab.
• On the list of recording devices, double-click on your microphone device.
• Properties window will open. Click on Levels tab.
• Increase the Microphone slider to maximum.
• Click the speaker icon next to it to unmute the microphone.
• Click on Apply, and then click on OK to save changes.

Let us know how it goes.