Windows 10: DEVICE_POWER_STATE_FAILURE around login

Hello,

I have updated to Windows 10 when it first came available back in July. Since then, I have been noticing a lot of DRIVER_POWER_STATE_FAILURE BSODs. They all seem to happen every day about 5-6 minutes after booting the computer and after waking the computer from hibernation. BlueScreenViewer blames them on atapi.sys and ntoskrnl.exe. Back in Windows 7, the BSOD would occur very occasionally, but not as often as Windows 10. Any suggestions?

:)

 

DEVICE_POWER_STATE_FAILURE

Hi Tony,

This bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.

Please refer to he blow article and see If it helps to resolve the issue

https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

Thank you.

 

DEVICE_POWER_STATE_FAILURE

One of the many things that does no longer work properly under Windows 10 is now booting. I have become used to the mail program not working properly - with me it is the login account which is hotmail/outlook and, according to Microsoft, cannot be deleted
and then re-instated - but now, in this vaunted operating system, when I login I get the error DEVICE_POWER_STATE_FAILURE. It does not tell me which device driver is causing the problem but as Microsoft is now installing software without due regard to what
is already on the system, is probably due to them.

If anybody has any idea a to what can be causing this problem - DRIVER_POWER_STATE_FAILURE - or how to find out which driver it is I would be grateful to know.

If anybody has another working mail client which can work with multiple email accounts I would also like to know.

Many thanks.

 

Please upload the BSOD Posting instructions Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums.

Also, please complete filling out your system specs.

 

Oh, whoops! Here it is:

Attachment 36576

 

Tomato500, I have looked at your dump files and they all say pretty much the same thing. I would like to know if you are running it in a VM. I notice you have VBox installed. This is what your dump files are saying

Code: DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time. Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: ffffe00150cd0600, Physical Device Object of the stack Arg3: fffff80047c5cce0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack Arg4: ffffe0015819e7c0, The blocked IRP[/quote] Code: Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, ffffe00150cd0600, fffff80047c5cce0, ffffe0015819e7c0} Unable to load image \SystemRoot\system32\DRIVERS\gpt_loader.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for gpt_loader.sys *** ERROR: Module load completed but symbols could not be loaded for gpt_loader.sys Probably caused by : atapi.sys Followup: MachineOwner[/quote] Please right click the start button and select Command Prompt (Administrator), put this command in and hit enter
Dism /Online /Cleanup-Image /RestoreHealth . It will take a while and seem like it is doing nothing, but it is. Just let it run and it will either give you a successful message or an error. Try that and see what happens.

I may also suggest you drastically reduce the number of startup items you have. All of these programs will work just fine if not in startup and will reduce the possibility of a driver conflict. It should also improve your startup time. This is what you have in startup right now.

Code: Caption Command User OneDriveSetup C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup NT AUTHORITY\LOCAL SERVICE OneDriveSetup C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup NT AUTHORITY\NETWORK SERVICE HandyAndy HandyAndy.lnk MATTHEW-PC\Matthew MEGAsync MEGAsync.lnk MATTHEW-PC\Matthew Google Update "C:\Users\Matthew\AppData\Local\Google\Update\GoogleUpdate.exe" /c MATTHEW-PC\Matthew Spotify Web Helper "C:\Users\Matthew\AppData\Roaming\Spotify\SpotifyWebHelper.exe" MATTHEW-PC\Matthew Sysinternals Desktops E:\Users\Matthew\Downloads\Desktops\Desktops.exe MATTHEW-PC\Matthew Steam "E:\Program Files (x86)\Steam\steam.exe" -silent MATTHEW-PC\Matthew f.lux "C:\Users\Matthew\AppData\Local\FluxSoftware\Flux\flux.exe" /noshow MATTHEW-PC\Matthew CCleaner Monitoring "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR MATTHEW-PC\Matthew OneDrive "C:\Users\Matthew\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background MATTHEW-PC\Matthew Skype "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun MATTHEW-PC\Matthew OneDriveSetup C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup Sidebar %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun Google Update "C:\Users\Matthew\AppData\Local\Google\Update\GoogleUpdate.exe" /c Spotify Web Helper "C:\Users\Matthew\AppData\Roaming\Spotify\SpotifyWebHelper.exe" Sysinternals Desktops E:\Users\Matthew\Downloads\Desktops\Desktops.exe Steam "E:\Program Files (x86)\Steam\steam.exe" -silent f.lux "C:\Users\Matthew\AppData\Local\FluxSoftware\Flux\flux.exe" /noshow CCleaner Monitoring "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR OneDrive "C:\Users\Matthew\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background RTHDVCPL "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s Public XboxStat "C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun Public NvBackend "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe" Public ShadowPlay C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\nvspcap64.dll,ShadowPlayOnSystemStart Public apmwinapp C:\Program Files (x86)\Paragon Software\HFS+ for Windows 8 Free Edition\apmwinsrv.exe param Public boinctray "C:\Program Files\BOINC\boinctray.exe" Public boincmgr "C:\Program Files\BOINC\boincmgr.exe" /a /s[/quote]

 

Code: Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, ffffe00150cd0600, fffff80047c5cce0, ffffe0015819e7c0} Unable to load image \SystemRoot\system32\DRIVERS\gpt_loader.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for gpt_loader.sys *** ERROR: Module load completed but symbols could not be loaded for gpt_loader.sys Probably caused by : atapi.sys Followup: MachineOwner[/quote] Please right click the start button and select Command Prompt (Administrator), put this command in and hit enter
Dism /Online /Cleanup-Image /RestoreHealth . It will take a while and seem like it is doing nothing, but it is. Just let it run and it will either give you a successful message or an error. Try that and see what happens.

I may also suggest you drastically reduce the number of startup items you have. All of these programs will work just fine if not in startup and will reduce the possibility of a driver conflict. It should also improve your startup time. This is what you have in startup right now.

Code: Caption Command User OneDriveSetup C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup NT AUTHORITY\LOCAL SERVICE OneDriveSetup C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup NT AUTHORITY\NETWORK SERVICE HandyAndy HandyAndy.lnk MATTHEW-PC\Matthew MEGAsync MEGAsync.lnk MATTHEW-PC\Matthew Google Update "C:\Users\Matthew\AppData\Local\Google\Update\GoogleUpdate.exe" /c MATTHEW-PC\Matthew Spotify Web Helper "C:\Users\Matthew\AppData\Roaming\Spotify\SpotifyWebHelper.exe" MATTHEW-PC\Matthew Sysinternals Desktops E:\Users\Matthew\Downloads\Desktops\Desktops.exe MATTHEW-PC\Matthew Steam "E:\Program Files (x86)\Steam\steam.exe" -silent MATTHEW-PC\Matthew f.lux "C:\Users\Matthew\AppData\Local\FluxSoftware\Flux\flux.exe" /noshow MATTHEW-PC\Matthew CCleaner Monitoring "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR MATTHEW-PC\Matthew OneDrive "C:\Users\Matthew\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background MATTHEW-PC\Matthew Skype "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun MATTHEW-PC\Matthew OneDriveSetup C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup Sidebar %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun Google Update "C:\Users\Matthew\AppData\Local\Google\Update\GoogleUpdate.exe" /c Spotify Web Helper "C:\Users\Matthew\AppData\Roaming\Spotify\SpotifyWebHelper.exe" Sysinternals Desktops E:\Users\Matthew\Downloads\Desktops\Desktops.exe Steam "E:\Program Files (x86)\Steam\steam.exe" -silent f.lux "C:\Users\Matthew\AppData\Local\FluxSoftware\Flux\flux.exe" /noshow CCleaner Monitoring "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR OneDrive "C:\Users\Matthew\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background RTHDVCPL "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s Public XboxStat "C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe" silentrun Public NvBackend "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe" Public ShadowPlay C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\nvspcap64.dll,ShadowPlayOnSystemStart Public apmwinapp C:\Program Files (x86)\Paragon Software\HFS+ for Windows 8 Free Edition\apmwinsrv.exe param Public boinctray "C:\Program Files\BOINC\boinctray.exe" Public boincmgr "C:\Program Files\BOINC\boincmgr.exe" /a /s[/quote] [/quote] Ok, I have run the command and disabled a lot of stuff from startup. Also, this is not running in a VM, VBox is there to use a Windows XP VM or Android (so I can upload pictures and look at DMs on Instagram from my PC). Should I try rebooting and see if it will crash again?

 

OK, no problem if it was in a VM. We would probably just handle it different. Have you had any more problems since you successfully ran the command? If not, just wait and see. If you have, or if you do, please upload the DM Log collector again.Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums.

 

Ok, I'm back, and I'm still experiencing the BSOD on about every 1 out of 3 reboots. This is really starting to irritate me because I have to login all over again. It also logs me out of Steam every time it BSODs which is pretty inconvenient for me. Any other ideas?

 

Please upload the BSOD Posting instructions Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums.

 

Please right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.

 

Try this just for a test. Disconnect all wires from your CD/DVD. This is why. I can't tell you this is the reason, but it's worth a try.

Code: Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, ffffe000a7ccf060, fffff8021325cce0, ffffe000abeb3590} Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for GEARAspiWDM.sys *** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys Probably caused by : atapi.sys Followup: MachineOwner[/quote] Code: Device object (ffffe000a7ccf060) is for: Cannot read info offset from nt!ObpInfoMaskToOffset \Driver\atapi DriverObject ffffe000a73c6b60 Current Irp 00000000 RefCount 0 Type 00000002 Flags 00005050 DevExt ffffe000a7ccf1b0 DevObjExt ffffe000a7ccf9f0 Dope ffffe000a8339d40 DevNode ffffe000a7ccd8a0 ExtensionFlags (0x00000800) DOE_DEFAULT_SD_PRESENT Characteristics (0x00000101) FILE_REMOVABLE_MEDIA, FILE_DEVICE_SECURE_OPEN AttachedDevice (Upper) ffffe000a73e9510 \Driver\ACPI Device queue is not busy. 0: kd> !devnode ffffe000a7ccd8a0 DevNode 0xffffe000a7ccd8a0 for PDO 0xffffe000a7ccf060 Parent 0xffffe000a73e7b30 Sibling 0xffffe000a73d1010 Child 0000000000 InstancePath is "IDE\CdRomTSSTcorp_CD/DVDW_TS-H652D_______________GA01____\5&3f9cfc3&0&0.0.0" ServiceName is "cdrom" TargetDeviceNotify List - f 0xffffc000cd8517e0 b 0xffffc000d1260460 State = DeviceNodeStarted (0x308) Previous State = DeviceNodeEnumerateCompletion (0x30d) StateHistory[08] = DeviceNodeEnumerateCompletion (0x30d) StateHistory[07] = DeviceNodeEnumeratePending (0x30c) StateHistory[06] = DeviceNodeStarted (0x308) StateHistory[05] = DeviceNodeStartPostWork (0x307) StateHistory[04] = DeviceNodeStartCompletion (0x306) StateHistory[03] = DeviceNodeResourcesAssigned (0x304) StateHistory[02] = DeviceNodeDriversAdded (0x303) StateHistory[01] = DeviceNodeInitialized (0x302) StateHistory[00] = DeviceNodeUninitialized (0x301) StateHistory[19] = Unknown State (0x0) StateHistory[18] = Unknown State (0x0) StateHistory[17] = Unknown State (0x0) StateHistory[16] = Unknown State (0x0) StateHistory[15] = Unknown State (0x0) StateHistory[14] = Unknown State (0x0) StateHistory[13] = Unknown State (0x0) StateHistory[12] = Unknown State (0x0) StateHistory[11] = Unknown State (0x0) StateHistory[10] = Unknown State (0x0) StateHistory[09] = Unknown State (0x0) Flags (0x2c000138) DNF_REENUMERATE, DNF_ENUMERATED, DNF_IDS_QUERIED, DNF_NO_RESOURCE_REQUIRED, DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS, DNF_NO_UPPER_DEVICE_FILTERS[/quote]

 

Ok. I ran SFC and there were no integrity violations. Here's the dump files if you need them.

I will try disconnecting the DVD drives tomorrow, it's already 10pm where I live and I'm pretty tired. That's a pretty interesting discovery there, the DVD drive would have been the last place I looked. But since it's caused by atapi.sys I can see why that would have been the case.

 

It is saying pretty much the same thing.

Code: Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, ffffe000963f8060, fffff8015ea4bce0, ffffe0009815bb40} Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for GEARAspiWDM.sys *** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys Probably caused by : atapi.sys[/quote] Code: 0: kd> Device object (ffffe000963f8060) is for: Cannot read info offset from nt!ObpInfoMaskToOffset \Driver\atapi DriverObject ffffe000963f5890 Current Irp 00000000 RefCount 0 Type 00000002 Flags 00005050 DevExt ffffe000963f81b0 DevObjExt ffffe000963f89f0 Dope ffffe00097de30e0 DevNode ffffe000963fc8a0 ExtensionFlags (0x00000800) DOE_DEFAULT_SD_PRESENT Characteristics (0x00000101) FILE_REMOVABLE_MEDIA, FILE_DEVICE_SECURE_OPEN AttachedDevice (Upper) ffffe00096211b50 \Driver\ACPI Device queue is not busy.[/quote] Code: ffffe000963fc8a0 DevNode 0xffffe000963fc8a0 for PDO 0xffffe000963f8060 Parent 0xffffe000962103e0 Sibling 0xffffe000961ce540 Child 0000000000 InstancePath is "IDE\CdRomTSSTcorp_CD/DVDW_TS-H652D_______________GA01____\5&3f9cfc3&0&0.0.0" ServiceName is "cdrom" TargetDeviceNotify List - f 0xffffc0010302d740 b 0xffffc001040c5e20 State = DeviceNodeStarted (0x308) Previous State = DeviceNodeEnumerateCompletion (0x30d) StateHistory[08] = DeviceNodeEnumerateCompletion (0x30d) StateHistory[07] = DeviceNodeEnumeratePending (0x30c) StateHistory[06] = DeviceNodeStarted (0x308) StateHistory[05] = DeviceNodeStartPostWork (0x307) StateHistory[04] = DeviceNodeStartCompletion (0x306) StateHistory[03] = DeviceNodeResourcesAssigned (0x304) StateHistory[02] = DeviceNodeDriversAdded (0x303) StateHistory[01] = DeviceNodeInitialized (0x302) StateHistory[00] = DeviceNodeUninitialized (0x301) StateHistory[19] = Unknown State (0x0) StateHistory[18] = Unknown State (0x0) StateHistory[17] = Unknown State (0x0) StateHistory[16] = Unknown State (0x0) StateHistory[15] = Unknown State (0x0) StateHistory[14] = Unknown State (0x0) StateHistory[13] = Unknown State (0x0) StateHistory[12] = Unknown State (0x0) StateHistory[11] = Unknown State (0x0) StateHistory[10] = Unknown State (0x0) StateHistory[09] = Unknown State (0x0) Flags (0x2c000138) DNF_REENUMERATE, DNF_ENUMERATED, DNF_IDS_QUERIED, DNF_NO_RESOURCE_REQUIRED, DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS, DNF_NO_UPPER_DEVICE_FILTERS[/quote]

 

Code: 0: kd> Device object (ffffe000963f8060) is for: Cannot read info offset from nt!ObpInfoMaskToOffset \Driver\atapi DriverObject ffffe000963f5890 Current Irp 00000000 RefCount 0 Type 00000002 Flags 00005050 DevExt ffffe000963f81b0 DevObjExt ffffe000963f89f0 Dope ffffe00097de30e0 DevNode ffffe000963fc8a0 ExtensionFlags (0x00000800) DOE_DEFAULT_SD_PRESENT Characteristics (0x00000101) FILE_REMOVABLE_MEDIA, FILE_DEVICE_SECURE_OPEN AttachedDevice (Upper) ffffe00096211b50 \Driver\ACPI Device queue is not busy.[/quote] Code: ffffe000963fc8a0 DevNode 0xffffe000963fc8a0 for PDO 0xffffe000963f8060 Parent 0xffffe000962103e0 Sibling 0xffffe000961ce540 Child 0000000000 InstancePath is "IDE\CdRomTSSTcorp_CD/DVDW_TS-H652D_______________GA01____\5&3f9cfc3&0&0.0.0" ServiceName is "cdrom" TargetDeviceNotify List - f 0xffffc0010302d740 b 0xffffc001040c5e20 State = DeviceNodeStarted (0x308) Previous State = DeviceNodeEnumerateCompletion (0x30d) StateHistory[08] = DeviceNodeEnumerateCompletion (0x30d) StateHistory[07] = DeviceNodeEnumeratePending (0x30c) StateHistory[06] = DeviceNodeStarted (0x308) StateHistory[05] = DeviceNodeStartPostWork (0x307) StateHistory[04] = DeviceNodeStartCompletion (0x306) StateHistory[03] = DeviceNodeResourcesAssigned (0x304) StateHistory[02] = DeviceNodeDriversAdded (0x303) StateHistory[01] = DeviceNodeInitialized (0x302) StateHistory[00] = DeviceNodeUninitialized (0x301) StateHistory[19] = Unknown State (0x0) StateHistory[18] = Unknown State (0x0) StateHistory[17] = Unknown State (0x0) StateHistory[16] = Unknown State (0x0) StateHistory[15] = Unknown State (0x0) StateHistory[14] = Unknown State (0x0) StateHistory[13] = Unknown State (0x0) StateHistory[12] = Unknown State (0x0) StateHistory[11] = Unknown State (0x0) StateHistory[10] = Unknown State (0x0) StateHistory[09] = Unknown State (0x0) Flags (0x2c000138) DNF_REENUMERATE, DNF_ENUMERATED, DNF_IDS_QUERIED, DNF_NO_RESOURCE_REQUIRED, DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS, DNF_NO_UPPER_DEVICE_FILTERS[/quote] [/quote] I think you solved it! I haven't experienced another BSOD after unplugging that drive. Thanks man!