Windows 10: DeviceFreeze-142

HelloDoes anyone of you know about DeviceFreeze-142Because I just installed new windows yesterday but early today I found this error message on my laptop."This device has been frozen per Norton Information Systems."The OS has been identified as out of compliance - IS Security Operations recommends re imaging before this device is deployedFor support please contact the Norton help Desk @502 629-8911

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Kernel 142 problem

Hello,

Thank you for writing your query in Microsoft Community.

I would suggest you to refer to the following suggestion provided by Jessen P on Replied on May 28, 2014 and check if it helps.

Redirecting

Feel free to reply to us for further assistance and we’ll be more than happy to help.

 

Windows Restarting without any warning... Event ID 41 and 142

Hello

Welcome to the Microsoft Community.

About your computer always restarting unexpectedly without reporting errors.

• Event ID 41: This is known as the "Kernel-Power" event. It's logged when your system reboots without cleanly shutting down first. This can be caused by power loss, hardware failures, driver issues, or other problems that prevent Windows from shutting down properly.
  
• Event ID 142: This is usually related to the "Kernel-Boot" event and often indicates issues related to hardware or firmware that occur during the boot process.
  

Given these clues, here are some steps to troubleshoot and potentially resolve the issue:

1. Power Supply: Ensure your power supply is functioning correctly. Inconsistent or inadequate power supply can cause unexpected restarts.
   
2. Drivers: Update all drivers, especially chipset, graphics, and network drivers. Outdated or corrupt drivers can cause stability issues.
   
3. BIOS/UEFI Firmware: Check for BIOS/UEFI firmware updates from your motherboard manufacturer. Sometimes firmware updates can resolve compatibility issues.
   
4. And you may Perform a clean boot (microsoft.com) to see if it is normal, this is a troubleshooting step. In this mode, we can further confirmed whether it is caused by system problems or third-party software or personalized Settings. So please be patient.
   
   Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.
   
   These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.
   

The following two links are the official explanations and solutions for these two events:

Event ID 41 The system has rebooted without cleanly shutting down first - Windows Client | Microsoft Learn

Event 142 time service stopped advertising - Windows Server | Microsoft Learn

If something is unclear or I can't understand your problem, please don't hesitate to let me know.

Best wishes

| Microsoft Community Support Specialist

 

Kernel 142 problem

I'm glad to you try to help, but the answer from sended link is only about error ID 41. I'm looking for something about error ID 142.